AT MINT HOUSE YOU WILL
- Respond promptly to guest requests, issues, and other outreach in real-time to deliver a seamless and delightful experience to our guests
- Conduct arrival inspections and unit departure checks to ensure that all apartments consistently meet or exceed Mint House's brand standards
- Act as a helpful resource in the field to troubleshoot guest issues in real-time and promptly report any guest maintenance concerns or issues during a guest's Mint House stay
- Foster a guest-centric culture to drive exceptional results and create a positive and welcoming environment
- Ensure all guest areas and apartments are well-maintained and inspect appliances and amenities to verify their cleanliness and proper functioning for our guests' comfort
- Master our software systems to assist guests with their stay, reservations, and communication amongst the team effectively
- Perform preventative and repair maintenance work to ensure that our property is well-maintained, adhering to established quality and sustainability standards, all while treating our guests in a warm and friendly manner
- Replace basic electrical fixtures, handle minor plumbing tasks, and assist with furniture assembly to keep our property in top-notch condition
WE ARE LOOKING FOR
- A minimum of 2 years of experience working in hospitality and/or a customer-facing environment, demonstrating your ability to provide exceptional guest service
- Willingness to work a flexible schedule to assist with staffing coverage in case of call-outs and openness to working evenings and weekends
- Strong multitasking and organizational skills with significant attention to detail to ensure a seamless guest experience
- Understanding the importance of creating a meaningful experience and bringing that spirit to our guests, ensuring their satisfaction
- Embody Mint House's core values of being gritty, adaptable, and stress-tolerant, contributing to a positive and resilient work environment
- Demonstrated honesty, reliability, and ability to work effectively both independently and as part of a team
- Confidence to take charge and effectively problem solve when needed to address guest needs and concerns
- Comfortable with tech-forward thinking and the use of mobile applications and business systems to enhance guest experiences
- Energy and dedication. Mint House is transforming the traditional hotel model and defining a new category of residential hospitality. The Mint House team believes deeply in this mission and invests the time, energy and effort needed to make it a reality
Hourly Rate: $22.00 USD
Perks and Benefits:
- Employee assistance program
- Employee Referral program
- Commuter Benefits
- Voluntary Term Life insurance
- Other voluntary benefits, including Short-Term Disability, Critical Illness, AD&D, Hospital Indemnity Insurance, Accident Insurance, and MetLife Legal Plans
- Retirement plan
- Paid Sick Leave, all employees accrue 1 hour of sick leave for every 30 hours worked
- 2 free nights at any Mint House location & discounts all year long!
