Automotive Platform Specialist
Description
Responsibilities:
- Answer Vehicle Techline overflow calls and provide assistance to dealership and field staff to facilitate/assist in vehicle repairs.
- Provide support and coaching to the team.
- Track and follow-up on all Techline Level II calls to ensure complete and competent repair and to understand and bring to closure issues that remain open.
- Provide support for prototype and pre-production vehicles as required.
- Aid dealer and field staff for technical support.
- Investigate emerging issues. Provide preliminary analysis to Product Support Manager.
- Prepare detailed written reports and digital photographs.
- In conjunction with Team Lead and Manager, determine training needs and attend appropriate training.
- Travel as necessary to assist MMC engineering staff in the investigation of field product complaints, investigate emerging issues, and provide port modification training and technical assistance to the VPCs.
- Full support of KTI issues including timely/accurate reporting that includes data to database and manager support.
- Duplicate product quality conditions and report to Team Lead.
- Calmly respond in highly stressful business conditions and effectively manage multiple priorities.
- Meet stated deadlines while delivering quality results.
- Hybrid work setup: Required in-office presence for the first 90 days, followed by mostly remote work with designated office days as determined by management.
- Maintain regular full-time attendance of 8 hours daily and 40 hours weekly.
- Other duties as assigned or required.
Required Qualifications:
- 4 - 7 years of “hands-on” vehicle analytical/technical experience in positions such as: Automotive Training Instructor, Automotive Repair Technician, etc.
- ASE Master Technician Certification.
- Advanced Mitsubishi Motors product knowledge.
- Moderate knowledge of MMNA standard or equivalent PC software.
- May require 15-25% travel (both domestic and international).
- Must maintain a valid unconditional driver’s license and MMNA approved driving record.
Perks and Benefits:
- Family First: Enjoy comprehensive healthcare coverage, including medical, dental, and vision plans.
- Be a Proud Mitsubishi Ambassador: Take advantage of our Discounted Employee Lease Car program, covering insurance, maintenance, and registration fees, with no down payment or credit check required.
- Secure Your Future: Benefit from our 401(k) with Company match and annual contributions based on years of service.
- Fuel Your Growth: Access professional development opportunities, including training, tuition reimbursement, and employee resource groups.
- Take Time for Yourself: Enjoy up to 30 days of paid time off, including holidays, vacation, and other leave options.
- Thrive in an Open Environment: Experience our collaborative workspace where ideas flow freely.
- Think of Our Customers, Strengthen Trust
- Enrich Society
- Welcome All Facts, Share Difficult News First
- Conduct and Challenge Yourself Professionally
- Respect All, Work as a Broader Team