District Parts & Service Manager
Mitsubishi Motors North America, Inc.
Location: Kansas City Missouri
Time: 1 month ago
Responsibilities:
- Regularly contact dealerships and communicate, implement, and administer Parts and Service Department programs, policies, and procedures with dealers including attainment of objectives and adherence to the dealer agreement
- Monitor and advise regional management of dealers’ adherence to policies and procedures in such areas of Parts Sales, Parts Inventory Control, Service Training, Warranty Administration, Consumer Relations, Customer Satisfaction, etc.
- Provide recommendations for operational improvements to Dealer and dealership managers which maximize and increase customer satisfaction, operational effectiveness, market penetration, and dealer parts and service profitability.
- Provide guidance and training to dealership personnel in Inventory Control, Service Training, Warranty Administration, Consumer Relations, etc.
- Provide automotive technical guidance/recommendations to dealership service personnel.
- Provide written and verbal communication to zone and corporate management on dealer’s performance.
- Process, resolve and close customer inquiries.
- Monthly travel to Kansas City and Denver dealers. Others can be quarterly.
- Other duties as assigned or requested.
Required Qualifications:
- 5+ years of professional exempt level automotive retail/wholesale experience including 3+ years as a District Parts/Service Manager.
- Prior automotive retail sales experience such as Service Representative, Service/Parts Manager, etc.
- Prior automotive wholesale experience in positions such as Warranty Auditor, Customer Service, etc.
- ASE certification in four or more areas.
- Must maintain a valid unconditional driver’s license and an approved driving record
- Comprehensive health care and wellness plan for your family
- 401(k) Savings Plan, including a company match
- Paid holidays and paid time off
- Vehicle lease and purchase programs
- Flexible spending accounts
- Professional growth and development programs, including tuition reimbursement
The MMC Way:
Our values form the foundation of everything we do. At Mitsubishi Motors, we are committed to a set of core principles that guide our actions, decisions, and interactions. Our values reflect who we are as a company, how we collaborate, and the impact we aspire to make. These values are what we call the MMC Way:
- Think of Our Customers, Strengthen Trust
- Enrich Society
- Welcome All Facts, Share Difficult News First
- Conduct and Challenge Yourself Professionally
- Respect All, Work as a Broader Team
Diversity and How to Apply:
At MMNA, we embrace the strength that diverse perspectives and experiences bring to our team. Our application process is designed to champion inclusion and equity. We're on the lookout for the ideal fit for each role, valuing skills and experiences over traditional education or specific company backgrounds. Feel encouraged to apply, even if your profile doesn't precisely match the job description. We invite you to delve into a few thought-provoking questions in our application, offering you the opportunity to showcase your unique talents and insights right from the start.
Once you've submitted your application, expect to hear from us within 7 business days. We're committed to keeping you informed about the status of your application, ensuring transparency and open communication throughout the process. We understand that perfection is a journey, and if you ever have questions about your application or the process itself, don't hesitate to reach out to your recruiter.
Mitsubishi Motors is proud to be an equal-opportunity employer, excited about collaborating with talented individuals of all identities. We do not discriminate based on identity, aligning with both legal requirements and our commitment to fostering a diverse workplace. Our code of conduct serves as a guiding light for the company we aspire to be, celebrating our differences as the driving force behind a product that serves a global user base.
We welcome applications from individuals with disabilities and is prepared to provide reasonable accommodations. If you require such accommodations for the job application or interview process, please email .
We hope you will join us on this journey where your dedication aligns with our values, creating an environment that fosters growth, collaboration, and meaningful contributions.\
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