Responsibilities:
· Develop and maintain an overarching, fit for purpose incident, event and problem management process framework and associated policies and procedures
· Monitor and analyze incident, event and problem trends to identify underlying causes and develop strategies for prevention and changes to process required.
· Facilitate communication between stakeholders regarding process design and activities.
· Analyze and report on key metrics related to incident, event and problem management activities.
· Implement best practices within Servicenow to streamline the incident, Problem and Event mgmt. processes.
What you bring:
· Strong understanding of ITIL principles and best practices
· In depth understanding of Servicenow capabilities
· Excellent communication, listening and interpersonal skills to build relationships and gain support for the processes you own.
· Ability to work effectively in a fast-paced, dynamic environment
· Strong problem-solving skills and attention to detail
Added bonus if you have:
· Certification in ITIL v3/4
What we offer you
· A competitive salary and benefits
· A variety of career development tools, resources and opportunities
· The chance to work on some of the most challenging, relevant issues in the payment industry.
· Time to support charities and give back in your community.
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the .
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is supplement document
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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