Essential Job Functions:
- Repair all Tickets.com system-related peripheral equipment.
- Perform preventive maintenance and repair, as needed on all thermal ticket printers, computers, report writers, CRTs, modems, terminal servers, ISDN and Frame Relay routers, and networking and data communications gear.
- Troubleshoot repair problems via the telephone. Site visits can be reduced by effectively troubleshooting over the telephone.
- Make regularly scheduled preventive maintenance visits to all assigned client and ticket center locations.
- Continually improve understanding of current technical issues, devices, and technologies associated with Tickets.com systems. Ensure an understanding of Tickets.com system wiring, connectivity, and methods for utilizing device indicators to assist in troubleshooting.
- Provide support and training for all outlets.
- All other duties as assigned.
Additional Responsibilities:
- Generate weekly reports assessing the client system’s security and application status
- Conduct routine training sessions with other Field Technicians on new or revised topics
- Organize in advance and lead weekly meetings with topics as directed by Management
- Generate and maintain a library of training material for newly hired Field Technicians and continuing education for all Field Technicians
- Follow up with the Field Tech team to ensure timely submission of deliverables
- Act as a ‘second level’ escalation source for Field Tech questions and issues
- Document recurring issues for escalation via Management
Requirements:
- Minimum two (2) years of technical experience
- Technical Degree or equivalent. A+ and Network + preferred
- Knowledge/experience with Tickets.com hardware, equipment, systems, and applications
- Prior experience generating reports
- Excellent communication skills, both verbal & written
- Detail-oriented, organized, proven ability to follow up on tasks
- Self-starter, able to prioritize and work independently
- Ability to work well with others and provide constructive feedback
- Strong listening skills
- Ability to work effectively under pressure
Pay Range: $22-30/hr.
We offer an Outstanding Benefits Package that includes:
- Medical
- Dental
- Vision
- STD & LTD
- 401K Retirement Plan
- Basic Life & AD&D
- Supplemental Life Insurance
- Paid Time Off (PTO, STO, Holidays including Year-End Holiday Break)
- HSA & FSA
- Legal Plan
- Pet Insurance
- Tuition Reimbursement
- MLB Tickets
Tickets.com is an Equal Opportunity Employer. Please click to view our CCPA.
