Are you a creative thinker who loves to be on the cutting edge, solving problems though innovative technology solutions? Are you passionate about customer strategy, digital design, marketing, and platform development? Our Customer & Marketing Offering Portfolio integrates the differentiated customer and marketing businesses that support the mission-critical goals of federal, state and local government agencies, and higher education institutions. By joining our team, you will play a vital role in making an impact for our clients and the people they serve through our growth strategy, enhanced user experiences, and engagement through the entire lifecycle of customers’ interactions with the public sector.
Work you’ll do
- Improve the operational systems, processes, and policies in support of the client’s mission through the management and guidance of multiple work streams, teams, and clients
- Provide input to key deliverable structure and content, as well as facilitating buy-in of proposed solutions from top management levels
- Direct timely delivery of quality work products for the client
- Manage engagement risk
- Provide professional development of junior staff performing the role of counselor and coach, as well as providing leadership and support
- Serve as the primary technical point of contact with clients, stakeholders, and development teams to resolve problems and implement solutions
The team
Deloitte’s Government and Public Services (GPS) practice - our people, ideas, technology and outcomes—is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of over 15,000+ professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.
The GPS Digital Customer offering helps public sector and higher education clients transform their businesses and customer interactions through innovative digital experiences. We work with our clients to create, design and deploy digital products that increase adoption and drive measurable results.
Qualifications
Required:
- Ability to support engagements of greater than average size and complexity
- Ability to lead multiple teams and multiple clients with confidence
- Excellent teamwork and interpersonal skills
- Professional oral and written communication skills
- Ability to mentor and manage junior staff and further their professional growth
- Program Management, or Project Management experience
- Ability to travel 20 - 50%, on average, based on the work you do and the clients and industries/sectors you serve
- Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future and ability to receive a security clearance
- Bachelor's Degree
Preferred:
- Prior professional services or government consulting experience
- Ability to communicate and manage stakeholder expectations
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $126,000.00 to $200,000.00.
Information for applicants with a need for accommodation:
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