This position reports to the Medical Administrative Assistant Supervisor. The Medical Administrative Assistant II demands high levels of judgement and discretion, comfort and sensitivity to a wide array of cultural and individual differences and lifestyles. The position requires consistent attendance, the ability to multitask despite frequent interruptions, an ability to remain calm under pressure, and a helpful demeanor; both in person and over the phone. In addition to reception and phone duties, frequent interface with computer systems is necessary. It involves a combination of clerical duties and mental health intake, interfacing with students (patients), parents, medical staff, pharmacies and other counseling and medical providers.

CAPS is committed to supporting the mental health and wellbeing of all students by creating an environment of trust, respect, and openness. We are dedicated to honoring individual differences and experiences We recognize that mental health is deeply impacted by experiences of marginalization and oppression and strive to work with our clients in a culturally informed and sensitive manner. At CAPS and CHS, we believe that cultural responsiveness requires continuous learning, both personally and as an organization, and we are committed to making CAPS a safe, affirming, and welcoming space for staff and for all University of Arizona students.

The CHS was the first fully accredited college health service in the nation and in the Princeton Review, the CHS has been ranked in the top 4% for Best Health Services for the past nine years. The CHS is committed to positioning itself as an exceptional student health center by fostering an inclusive culture that encourages, supports, and celebrates the diverse backgrounds of our employees and the community we serve. It is a diverse organization of over 150 employees who are committed to improving the health and safety of college students. For more information on the CHS, please go to https://www.health.arizona.edu.

The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocations services, please .

• Provide reliable, attentive and professional support for a multi-disciplinary mental health staff.
• Schedule appointments for counseling and psychiatry staff, both by phone and in person, utilizing an electronic scheduling system with multiple coding elements
• Receive and relay messages accurately from callers, providers, and phone message lines.
• Assist students and other service users by answering questions and/or providing information based on a thorough knowledge of departmental policies and procedures.
• Enter and retrieve relevant patient information, utilizing the electronic medical record; ensure accurate billing & daily deposits using a variety of accounts.
• Confirm insurance coverage and enter coverage details into the electronic medical record system.
• Take accurate minutes at CAPS; type and disseminate these electronically, in a coherent and timely manner.
• Work cooperatively as a team to ensure consistent coverage at the CAPS front desk in multiple locations.
• Attend relevant meetings, as indicated.
• Scan information into the medical record.
• Assist with the monitoring and ordering of office supplies.
• Additional duties as assigned.

Knowledge and Skills Required:

• Must demonstrate sensitivity to diversity and multicultural issues.
• Exceptional face to face, telephonic and online communication skills.
• Ability to remain calm under pressure, exude a helpful demeanor; and display a professional customer service orientation.
• Ability to work collaboratively and effectively as a member of a team.
• Comfort and familiarity with operating a Windows based computer and multi-line telephone system; an ability to utilize an electronic scheduling system.
• Proficient in Microsoft programs, including Word, Excel and Power Point.
• Knowledge of basic record keeping, standard office procedures and skill operating current office equipment.
• Ability to multi-task and manage information from multiple sources.
• Ongoing First Aid and CPR Certification.
• Exceptional interpersonal and communication skills.

• High school diploma or equivalent, or equivalent learning attained through experience is required.
• Minimum of 3 years of relevant experience, or equivalent combination of education and work experience.

• Ambulatory health clinic experience, especially in a mental health clinic setting.
• Two years of medical office experience; especially with adolescent or young adult populations.
• Experience with electronic medical records.