Are you a creative thinker who loves to be on the cutting edge, solving problems though innovative technology solutions? Are you passionate about customer strategy, digital design, marketing, and platform development? Our Customer & Marketing Offering Portfolio integrates the differentiated customer and marketing businesses that support the mission-critical goals of federal, state and local government agencies, and higher education institutions. By joining our team, you will play a vital role in making an impact for our clients and the people they serve through our growth strategy, enhanced user experiences, and engagement through the entire lifecycle of customers’ interactions with the public sector.
Work you’ll do:
- Collaborate with the Scrum Team and Product Owner to groom user stories, track the day-to-day progress of sprint execution, identify and resolve team impediments, and be responsible for driving the quality of solution output by their teams
- Support Implementation and Operations Management best practices
- Support tasks and portions of the project scope on engagements related but not limited to Systems Implementation, Operations & Maintenance and Helpdesk Operations
- Perform analysis and diagnosis of client issues
- Demonstrate a foundational understanding of the client environment and overall project scope
- Identify and solve problems using analysis, experience, and judgment
- Independently perform tasks with some guidance to execute a portion of the project scope
- Documentation is necessary and should be well aware of contributing to user stories, test scripts, training materials
The team:
Deloitte’s Government and Public Services (GPS) practice – our people, ideas, technology and outcomes—is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of over 15,000+ professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.
The GPS Digital Customer offering helps public sector and higher education clients transform their businesses and customer interactions through innovative digital experiences. We work with our clients to create, design and deploy digital products that increase adoption and drive measurable results.
Requirements:
- At least 3 years of technology consulting or other relevant industry experience
- A strong understanding of the Salesforce platform
- Experience working with teams to deliver in Agile project environments
- Experience working independently with minimal supervision and guidance
- Strong problem solving and troubleshooting skills with experience exercising mature judgment
- Must have contributed to at least one major Salesforce project from discovery to go-live
- Gather functional requirements, document them in user stories, and ensure correct configuration by the offshore team
- Ability to work closely with the client members of the team and SMEs
- Declarative customization including the creation of Flow, Process Builder, Approval Processes, Validation Rules, Workflow rules, Reports and Dashboards
- Salesforce.com Agile Scrum Management
- Ability to perform functional testing and create product roadmaps
- Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
- Ability to travel 20 - 50%, on average, based on the work you do and the clients and industries/sectors you serve
- Salesforce Certifications
- Prior federal consulting experience
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $90,000 - $175,000.
Information for applicants with a need for accommodation:
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At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits.
Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work.
From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.
