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About Duke Health Technology Solutions

Pursue your passion for caring and innovation with Duke Heath Technology Solutions, which is dedicated to the transformation, development, and management of enterprise information technology solutions across Duke Health. By harnessing the power of innovative technologies like cloud computing and artificial intelligence — and pairing them with a forward-thinking approach — Duke Health Technology Solutions is revolutionizing the future of health care at Duke Health and beyond.

Primary Role

The Data and Analytics Product Manager is responsible for driving the success of our data and analytics initiatives by acting as the Operational Analytics Product Manager for ACE. The Data & Analytics Product Manage will play a crucial role in organizing and leading the analytics stakeholder governance, establishing benchmarks, and overseeing targets. This individual will assist service line and executive leadership in creating standardized benchmarks and targets that are critical for the organization’s success. Furthermore, the role includes expanding data governance efforts to maintain a central repository of definitions and dashboards, ensuring consistency and accessibility across the organization. This strategic role requires a deep understanding of analytics and product management to effectively guide and support the organization’s operational goals.

Key Responsibilities:

Product Management for Operational Analytics:

• Lead the analytics stakeholder governance group to ensure effective data ownership and clear dashboard definitions.
• Develop and maintain benchmarks and targets for operational analytics.
• Oversee data governance, ensuring data quality and integrity across the organization.
• Collaborate with cross-functional teams to align analytics initiatives with business objectives.
• Drive the adoption of analytics tools and methodologies within the organization.
• Stay up-to-date with industry trends and advancements in operational analytics.

Data Request Management:

• Implement processes for efficient intake, prioritization, and execution of Caboodle-related and other data requests; including handling of Change Management.
• Utilize data governance principles to ensure data quality, security, and compliance with regulatory requirements.
• Facilitate Caboodle Development Huddles, leverage as a mechanism to prioritize requests as well as identify opportunities for improvement as it relates to Caboodle intake and development life cycle

Solution Identification and Liaison:

• Collaborate with cross-functional teams to identify innovative solutions to data and analytics challenges.
• Facilitate alignment between business objectives, user needs, and technical capabilities through effective communication and collaboration.

Documentation of Business Requirements:

• Create and maintain detailed documentation of business requirements, user stories, and acceptance criteria.
• Use tools such as business requirement documents (BRDs) and user stories to drive clarity and consensus among stakeholders.

Testing and Validation:

• Develop and execute testing strategies to validate data and analytics deliverables, ensuring accuracy, reliability, and scalability.
• Implement feedback loops to iterate on product improvements based on user feedback and performance metrics.

Project Coordination:

• Lead cross-functional teams to successfully deliver special operational analytics projects applying agile principles and methodologies.
• Manage project timelines, resources, and dependencies to achieve project goals within scope, budget, and quality standards.

Education/training

Bachelor's degree in a related field, or four years of equivalent technical experience required

Required Experience

• Proven experience in product management, with a focus on data and analytics products or projects.
• Demonstrated understanding of product management principles, including market analysis, roadmap development, and prioritization techniques.
• Proficiency in data management concepts and technologies, including data warehousing, ETL processes, and analytics platforms.
• Strong analytical and problem-solving skills, with the ability to translate business requirements into actionable product features.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders.
• Experience with agile methodologies (e.g., Scrum, Kanban) and agile project management tools
• Healthcare industry experience and familiarity with healthcare data standards (e.g., HL7, FHIR) are a plus.

Preferred Experience

• Excellent problem solving and communication skills, with the ability to convey technical concepts to healthcare and research stakeholders.
• Experience working with healthcare professionals and researchers to understand their healthcare and research objective

The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.