Are you a creative thinker who loves to be on the cutting edge, solving problems though innovative technology solutions? Are you passionate about customer strategy, digital design, marketing, and platform development? Our Customer & Marketing Offering Portfolio integrates the differentiated customer and marketing businesses that support the mission-critical goals of federal, state and local government agencies, and higher education institutions. By joining our team, you will play a vital role in making an impact for our clients and the people they serve through our growth strategy, enhanced user experiences, and engagement through the entire lifecycle of customers’ interactions with the public sector.
Work you’ll do
- Serve as an integrator between business needs and technology solutions
- Problem solve and offer ideas to solve client issues
- Conduct relevant research, data analysis, and create reports
- Write and refine user stories through discovery sessions
- Identify efficiencies and innovative approaches
- Maintain responsibility for completion and accuracy of work products
- Assist in proposal development as requested
- Test completed functionality and work with developers to create a quality feature
- Assist with supporting non-dev activities including deliverables, documentation, training, demos, and more
- Develop your skills through training courses, mentoring, and daily interaction with clients
The team
Deloitte’s Government and Public Services (GPS) practice – our people, ideas, technology and outcomes—is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of over 15,000+ professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.
The GPS Digital Customer offering helps public sector and higher education clients transform their businesses and customer interactions through innovative digital experiences. We work with our clients to create, design and deploy digital products that increase adoption and drive measurable results.
Qualifications
Required:
- Bachelor’s degree and at least 2+ years of technology consulting or other relevant industry experience
- Ability to gather, document, develop, and analyze business requirements for solution design
- Declarative customization including the creation of Flow, Process Builder, Approval Processes, Validation Rules, Workflow rules, Reports and Dashboards
- Support and maintain the applications on Salesforce.com to ensure optimal performance
- Experience working with teams to deliver in Agile project environments
- Strong problem solving and troubleshooting skills with experience exercising mature judgment
- Ability to perform functional testing and create product roadmaps
- Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
- Must be able to obtain and maintain the required clearance for this role
- Ability to travel 20 - 50%, on average, based on the work you do and the clients and industries/sectors you serve
Preferred:
- Prior professional services or federal consulting experience
- Familiarity with Agile Development Methodology
- Salesforce Certified
- Experience working independently with minimal supervision and guidance
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $92,000.00 to $155,000.00.
Information for applicants with a need for accommodation:
From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte.
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits.
Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work.
From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.
