NETWORK OPERATIONS CENTER TECHNICIAN II (NOC)

At Sparklight/Cableone and our family of brands, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.  

What you will do to contribute to the company's success 

•  Monitor information on all network sites, analyze various network monitoring tools, and identify deterioration of components in
  the system.
  Act as first tier in alert response and incident/problem resolution for the Cable One network to identify customer and
  infrastructure impacting issues.
  • Perform initial troubleshooting and data gathering to identify and resolve issues in an efficient manner.
  • Ensure proper escalation to technology operations teams and local system technicians.
  Coordinate communication and sends status email messages to all stakeholders and Cable One departments to inform of
  customer impacting issues.
  • Maintain a detailed cause and resolutions log of customer and associate-related incidents.
  • Ensure that the handover to next shift is up-to-date and communicated at the end of the shift.
  • Confirm network events and issues are identified and properly escalated to the responsible management levels.
  
  
  
  
  
  
  
  
  
  

Qualifications 

• At least 3 months related experience or training. Experience in a Network Operations environment preferred.
  • Must be flexible and able to work alternate shifts as required to support the 24/7 operation.
  • Must be able to work under pressure.
  • Cisco Certified Technician (CCT) preferred.
  • A working knowledge of modems and basic networking preferred.
  
  
  
  

  Core Competencies  

• Committed: Values each customer, while working hard to keep their business and support our communities.  

• Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.  

• Proactive: Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding.  

• Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations.  

Benefits 

Cable One and our family of brands appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as:  

• Medical, dental, and vision plans – start when you start!  

• Life insurance (self, spouse, children) 

• Paid time off (vacation, holiday, and personal/sick days)  

• 401(k) - 100% company match starts day 1 of employment (up to 5% of eligible compensation) 

• Group Legal plan with Identity Theft Protection 

Additional Perks  

• Tuition reimbursement (up to $5,250 on 1st year)  

• Annual community support to various organizations across the U.S.  

• Associate recognition & awards programs 

• Advancement opportunities  

• Collaborative work environment  

• FREE Cable One services for associates who live in a serviceable area 

• Up to $75/mo. Stipend  

• Remote Access to select premium channels (Cable One, Sparklight, Cable America and ValuNet Fiber Only) 

We’re an Award-Winning Organization! 

• Forbes’ “America’s Best Midsized Employers” 2021-2023 

Our Commitment