Seller Success Specialist
Remote
Fan Operations – Ticket Operations /
Full Time/Hourly /
Remote
About Us:
Live experiences help people cross today’s digital divide and focus on what truly connects us – the here, the now, this once-in-a-lifetime moment that’s bringing us together. To fulfill Gametime’s mission of uniting the world through shared experiences, we make it easy for people to discover and access the live experiences that matter most.
With platforms on iOS, Android, mobile web and desktop supporting more than 60,000 events across the US and Canada, we are reimagining the event ticket industry in order to move at the speed of life.
The Role:
Gametime is looking for an enthusiastic, inspired, self-motivated, and hardworking Seller Success Specialist to join our team. This is a full-time hourly role (40 hours per week) and candidates should expect to work weekends and holidays.
What You'll Do:
- Efficiently and proactively communicating with sellers via phone and email
- Responsible for maintaining certain margins on order sourcing
- Respond quickly to orders and internal/external communications requiring attention
- Provide above and beyond - WOW - GT experience, while helping customers with their purchasing needs
- Be a passionate product expert and be able to answer and take ownership of any and all questions that come your way
- Build loyalty among sellers to both fall in love and stay in love with Gametime
Our Ideal Candidate Has:
- Ninja like skills on the internet, ability to leap to multiple sites and tasks with lightning speed
- The flexibility of a professional athlete... when it comes to your availability to work that is. Our earliest shift starts at 6:00 AM PST and our latest shift goes until 9:00 PM PST.
- Confident speaking and writing skills
- You're attentive and a problem solver
- You can make quick decisions in stressful environments
- Experience with ticketing as a customer (sports, concerts, etc)
- Knowledge of the sports industry (NBA, MLB, NFL, NHL, MLS, NCAA, etc)
- Knowledge and experience with iOS and Android products, platforms and devices
What You'll Bring:
- High attention to detail, you pride yourself on accuracy and find yourself constantly double checking your work.
- A good attitude, willing to put your head down and do whatever it takes to execute, learn, and innovate. Excellent communication skills, written and verbal, with the ability to explain your work and results to Gametime executives as needed.
- Literate in Excel or another data management tool preferred, but not required
- Persistence - never afraid to try new things, fail, and then try new strategies and approaches to succeed.
- Self-motivated and focused on executing well; you enjoy being hands-on
- Scrappy and resourceful when facing challenges of all types
- Interest in the sports/live entertainment space is a plus
What We Can Offer:
- Flexible PTO
- Equity
- Medical, dental, & vision insurance
- Life insurance and disability benefits
- 401k, HSA, pre-tax savings programs
- WFH monthly stipend
- $500 home office setup grant
- $100/mo in Gametime credits
- Diverse family-forming benefits through Carrot Fertility
- Wellness programs
- Tenure recognition
- … and more!
$20 - $20 an hour
At Gametime pay ranges are subject to change and assigned to a job based on specific market median of similar jobs according to 3rd party salary benchmark surveys. Individual pay within that range can vary for several reasons including skills/capabilities, experience, and available budget.
Gametime is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, veteran status, sex, parental status, gender identity or expression, transgender status, sexual orientation, national origin, age, disability or genetic information. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our company.
