About Extensiv: 

Extensiv is a pioneering technology leader dedicated to shaping the future of omnichannel fulfillment. With a vast network of over 1,500 connected third-party logistics providers (3PLs) and our comprehensive suite of cloud-native warehouse, order, and inventory management platforms, we empower modern merchants and brands to meet demand everywhere, offering unmatched flexibility and scalability without the need for disruptive platform migrations. 

Role Summary: 

As an Associate Customer Success Manager, you will be the frontline of Extensiv’s commitment to customer excellence. You will play a pivotal role in ensuring our customers maximize the value of our software, guiding them through the resources to help make their Extensiv journey a positive one. 

 

Key Responsibilities: 

Inquiry Management: Address general customer inquiries  

Account Renewals: Manage the renewal process for customer accounts, utilizing tools such as SFDC and DocuSign. 

Account Upsells: Identify opportunities for upselling and enhance customer engagement through additional Extensiv offerings. 

Support Escalation: Act as the primary contact for escalated support issues, coordinating with internal teams to resolve customer challenges efficiently. 

What You Bring: 

Communication Excellence: Exceptional communication and networking skills to build strong relationships with customers. 

Strategic Thinker: A strategic and analytical mindset to drive customer success and business growth. 

Customer Service Pro: Outstanding customer service skills to ensure customer satisfaction and loyalty. 

Adaptability: Quick learning abilities to stay ahead in a rapidly evolving product landscape. 

Leadership & Problem-Solving: Strong leadership to spearhead customer success initiatives and problem-solving skills to overcome customer challenges. 

Organization and Project Management Skills: Large number of accounts managed in a team atmosphere requires strict organization and the ability to manage many projects at once. 

Continuous Improvement: A keen eye for improvement and a strong desire to grow within our dynamic organization. 

Bonus Points: 

Experience in logistics, e-commerce, or warehousing industries. 

Proficiency with customer success platforms like Gainsight, Catalyst, Totango, or ClientSuccess. 

Formal Customer Success and/or Account Management experience. 

Our Culture: 

At Extensiv, we cherish team players who strive for excellence and authenticity. We’re committed to creating an environment where you can make an impact, shoulder responsibilities, and grow professionally—all while being part of a supportive and high-achieving team. 

Our Commitment to Work-Life Balance: 

Generous and flexible paid time off plan. 

Summer Fridays and meeting-free Wednesday afternoons. 

Comprehensive paid parental leave policy. 

Active employee resource groups. 

Choice of medical plans from top providers, including Kaiser and Cigna. 

An inclusive employee equity program. 

Extensiv strives to provide competitive market-informed compensation based on a candidate's knowledge, skills, and experience. The salary range for this position is $58,600 to $75,325 before commission. Exact compensation may vary based on skills, experience, and location.