CUSTOMER CARE REPRESENTATIVE (10:30-7:00 CST)

ABOUT THE JOB

The Customer Care Representative displays a professional organizational image through telephone, email and chat to both internal team members and external customers regarding a variety of needs.

WHAT DO YOU LIKE?

A Customer Care Representative:

• Provides exceptional customer service while interacting with customers and internal employees.

• Is confident troubleshooting, investigating, answering questions, and solving problems for customers and internal employees.

• Enjoys helping others and problem solving.

WHAT WILL YOU DO?

• Manage a large amount of incoming phone calls.

• Identify and assess customer needs to achieve satisfaction.

• Accurately process orders, forms, applications, and requests submitted within SLA timeframe.

• Keep a detailed record of customer interactions.

WHAT WILL MAKE YOU SUCCESSFUL?

A successful Customer Care Representative typically has:

• High School Diploma or equivalent.

• 1-3 years of call center and/or banking experience.

• Strong knowledge of current technologies such as tablets, computers, and smart phones

• Expert ability to handle customer requests via phone.

• Excellent communication skills, both written & verbal.

BENEFITS INCLUDE:

• Full insurance benefits, including health, dental, vision, short-term & long-term disability.

• 20 days of paid time off plus 11 paid holidays.

• 401(k) retirement savings plan with HTLF matching up to the first 5% of your contribution.

• Tuition reimbursement and student debt assistance.

• Employee Assistance Program, Perkspot employee discount program and much more!

The targeted salary range for this role is: