Senior Director, Credit Finance
Job Description
Bring Your Amazing Self to Work
At Macy's, Inc. we're on a mission to create a brighter future with bold representation for all. This is our Mission Every One. We know that each person here is unique. So we respect and invest in each individual to create growth, pride, and satisfaction. If we are able to bring our whole selves to work, it translates into a more abundant and wider array of ideas and energy for all to benefit from. Our success will be built on amazing colleagues, working together.
Job Overview
The Senior Director, Credit Finance, oversees key financial drivers (Credit Sales, Acquisitions, etc.), drives credit revenue growth, manages customer loyalty programs, and handles third-party payments to improve profitability and customer engagement. The ideal candidate has a strong background in finance, a deep understanding of the retail credit card business, knowledge of third-party payments (including fees and chargebacks), and a proven track record of financial leadership for a successful loyalty program.
What You Will Do
Financial Strategy and Management:
- Develop and implement financial strategies to support the company’s overall business objectives.
- Oversee budgeting, forecasting, and financial planning processes.
- Monitor financial performance, identify trends, and provide actionable insights to senior leadership.
- Ensure compliance with financial regulations and standards.
Third-Party Payments:
- Manage financial relationships with third-party networks and merchant acquirers.
- Develop strategies to optimize third-party sales through technology, market tools, and new products.
- Minimize third-party fees through contract negotiations, least-cost routing, or technology enhancements.
- Reduce third-party chargebacks through proper staffing, toolset, and data management.
Loyalty Programs:
- Serve as the key financial partner to the marketing team in designing customer loyalty programs to increase customer retention and engagement.
- Develop pro formas for loyalty and credit marketing initiatives.
- Analyze performance to identify trends and opportunities for loyalty initiatives.
- Collaborate with the marketing team to measure effectiveness.
Leadership and Team Management:
- Lead and mentor a high-performing team of finance, credit, and loyalty professionals.
- Foster a culture of collaboration, innovation, and continuous improvement.
- Provide guidance and support for professional development and career growth within the team.
- Ensure effective communication and alignment of goals across departments.
Skills You Will Need
Analytical Skills: Ability to develop and implement financial strategies, oversee budgeting, forecasting, and financial planning processes.
Regulatory Knowledge: Ensure compliance with financial regulations and standards.
Data Analysis: Monitor financial performance, identify trends, and provide actionable insights.
Relationship Management: Manage financial relationships with third-party networks and merchant acquirers.
Strategic Planning: Develop strategies to optimize third-party sales, minimize fees, and reduce chargebacks through contract negotiations, technology enhancements, and proper staffing.
Team Leadership: Lead and mentor a high-performing team of finance, credit, and loyalty professionals.
Financial Software: Proficiency in financial software and tools.
Strategic Thinking: Strong analytical and strategic thinking skills.
Interpersonal Skills: Exceptional leadership, communication, and collaborative skills.
Adaptability: Ability to thrive in a fast-paced, dynamic retail environment.
Who You Are
- Dedicated to fulfilling ideals of diversity, inclusion, and respect that Macy’s aspires to achieve every day in every way.
- Candidates with a bachelor’s degree or equivalent work experience in a related field are encouraged to apply. MBA preferred.
- Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel. Occasionally required to move about the workplace and reach with hands and arms. Requires close vision.
- Able to work a flexible schedule based on department and company needs.
- Minimum of 10 years of experience in finance and loyalty, with at least 5 years in a leadership role.
What We Can Offer You
- An inclusive, challenging, and refreshingly fun work environment
- Competitive pay and benefits rooted in principles of equity
- Performance incentives and annual merit review
- Merchandise discounts
- Health and Wellness Benefits across medical, dental, vision, and additional insurance
- Retirement Savings Plan with 401k match opportunity
- Employee Assistance Program (mental health counseling and legal/financial advice)
- Resources for continuous learning, career growth, and leadership development
- 8 paid holidays
- Paid Time Off (first year prorated depending on start date)
- Tuition reimbursement program
- Guild education benefit funds 100% of tuition, books, and fees in designated programs
- Colleague Resource Groups (CRGs) and give-back/volunteer opportunities
- Empowerment and autonomy to perform impactful work with tangible results
About Macy’s
Now is an exciting time for a Macy's career as we continue to focus on creating exciting and memorable experiences for every Macy's customer, whether their journey starts online or in the store. Our opportunities in Sales, Merchandise, Operations, Customer Service, Warehouse, Marketing, and other areas let you express your creativity and commitment to excellence, grow your career and make a difference to your Macy's colleagues and customers.
Bring your creativity, energy, and ideas to the Macy's team – Apply Today!
This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
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