Service Delivery Manager
Are you an experienced, passionate pioneer in technology? A cloud solutions builder who wants to work in a collaborative environment. As an experienced Service Delivery Manager, you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. Consider an opportunity with our US Delivery Center – we are breaking the mold of a typical Delivery Center.
Our US Delivery Centers have been growing since 2014 with significant, continued growth on the horizon. Interested? Read more about our opportunity below …
Work you’ll do/Responsibilities
- Lead shared services delivery accountability, dedicated towards ensuring operations and business continuity by meeting up with SLAs, capacity, change, problem, incident and performance management per ITIL standards.
- Lead migration of required infrastructure and applications from IBM by overseeing delivery of data analysis, mapping, and transfer and owning the quality and validity of migrated data, processes, and operations
- Conduct project analysis and provide efficient forecast of all project directives and timelines
- Mentor and coach stakeholders on their project management methodologies including agile and scrum
- Act as subject-matter expert on project deliverables, timetables, risks, and challenges
- Demonstrate accountability to successfully realize client goals
The Team
Operations and Technology Transformation delivers market leading expertise and industry depth by harnessing deep sector knowledge, scaling the power of hybrid services and products, and unlocking the power of Process Bionics to deliver sustainable and impactful solutions to our clients. We advise, design, implement, and deploy innovative and technology enabled solutions focused on “heart of the business” issues in specific sectors including Health Care & Life Sciences, Digital Banking & Payments, Investment & Wealth Management, Insurance, Telecom, Media and Energy & Resources.
Our OTT team brings clients the knowledge of industry leaders who understand the relevant processes and technologies for their industry—and apply them with a process and mindset that tailors transformational change to their specific organization.
Qualifications Required
- Bachelor’s Degree in Computer Science, Engineering, Management Information Systems, or equivalent education or work experience
- 10+ years of experience with IT Service Delivery of large EMR Implementations
- Experience re-engineering processes to improve efficiency and quality of large-scale solutions in accordance to client SLA requirements
- 10+ years of leading delivery engagements of solutions such as: Soarian, Salesforce and Teams
- Lead, manage, and direct project teams on project deliverables within client budget guidelines (Fixed or Variable)
- Deployment skills using Agile/Scrum methodologies and supporting tools
- Deep exposure developing and creating project plans that display project milestones in accordance with SDLC and PMP governance guidelines
- Ability to lead, or facilitate discussions on agile best practices, workflows, and tools usage
- Advanced knowledge/experience with Microsoft Professional Suite (Word, Excel, & PowerPoint) and Microsoft Project
- Must live in a commutable distance (approximately 100-mile radius) to one of the following Delivery locations: Atlanta, GA; Charlotte, NC; Dallas, TX; Gilbert, AZ; Houston, TX; Lake Mary, FL; Mechanicsburg, PA; Philadelphia, PA with the ability to commute to assigned location for the day, without the need for overnight accommodations
- Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve. This may include overnight travel.
- Expectation to co-locate in your designated Delivery location up to 30% of the time based on business needs. This may include a maximum of 10% overnight client/project travel.
- Limited immigration sponsorship may be available
From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte.
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits.
Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work.
From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.
