Saint Anthony Hospital is a diverse and community-centric organization your career can thrive in, while addressing the health and wellness challenges that families in our neighborhood face. Our employees deliver on our mission and achieve success by working together to provide excellent customer service and patient care.
As part of Saint Anthony Hospital’s commitment to providing the highest quality health care, we will be building a new state-of-the-art hospital to serve as an anchor to the Focal Point Community Campus. Learn more at focalpointchicago.org.
Position Purpose:
- Provides direct supervision of the cash application and refund team while maintaining daily and weekly productivity standards established within the PFS department for this position.
- Serves as a role model to staff by being positive, proactive, and approachable while striving for the overall success of Saint Anthony Hospital.
Essential Functions:
- Process all payments including zero and credit card payments and adjustments received in an accurate and timely manner
- Post all payments received through the lockbox, mailroom or upload and adjustments as identified by insurance explanation of benefits
- Write up all payments on cash receipts log for payments that need to be uploaded
- Correct payment posting errors and works to identify and resolve posting issues to ensure posted payments balance
- Ensures that credit balances are reported to the Refund Department
- Works the unapplied report as time permits and researches and transfers payments in Unidentified
- Consistently meets metric of posting 4,200 line items per month (excluding electronic payments)
- Responsible for Daily Cash Report sent to the Finance Department and Patient Financial Services when Team Leader is absent
- Maintains knowledge of the transaction codes and proper utilization
- Communicate daily with management on payor trends identified
- Working knowledge of all software systems used to review reports, documents and on-line data systems to resolve problems
- Adjustments to customer accounts for credits/debits and account write-offs
- Provide support and written documentation as required to support cash application for financial statement audits and credit/customer service departments
- Any other projects/tasks as assigned by Management
- Copies EOBS send via email to Non-Government Collectors
- Review and process refunds and adjustments
- Complete Medicare Credit Balance report
General Job requirements:
- Excellent interpersonal skills
- Problem solving
- Interpersonal skills
- Communication
- Planning/organizing
- Quality control
- Adaptability
- Dependability
Saint Anthony Hospital Highlights:
- Saint Anthony Hospital is an independent, nonprofit, faith-based, acute care, community hospital dedicated to improving the health and wellness of the families on the West Side and Southwest Side of Chicago.
- Saint Anthony Hospital has been certified as a Primary Stroke Center by The Joint Commission.
- Saint Anthony Hospital offers competitive wages and a comprehensive benefits program for employees and their families.
- Saint Anthony Hospital employs and teaches some of the city’s brightest, most innovative resident physicians and medical students.
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