Resource Manager

At AKQA, we believe in the imaginative application of art and science to create beautiful ideas, products and services. With an entrepreneurial and collaborative approach, we design adaptive digital services and applications that capture the imagination, delivering impressive returns for our clients.

Resource Management teams at AKQA manage resourcing for all potential and assigned projects by liaising with Department Heads, Project Management and Client Service teams as it relates to resourcing across all work. They work directly with Finance, Recruitment and HR and teams to facilitate appropriate staffing across the studio based on aggregate understanding of project requirements. Resource Managers effectively manage resources and communicate any upcoming resourcing issues that may impact scheduled deadlines to ensure timely delivery of projects, while enforcing studio process and procedures.

With an entrepreneurial and collaborative approach, we design adaptive services. We build experiences and applications that capture the imagination and deliver proven business results for our clients, including Meta, PayPal, Uber, The Clorox Company, IBM, Levi’s and more.

Our San Francisco studio is uniquely diverse in its resident skillsets enabling employees to solve across the full spectrum of experience solutions. Ranging from strategy, creative and development through to programmatic media, integrated paid search, social marketing and predictive analytics.

 
RESPONSIBILITIES

• Work with Department Heads, discipline leads, and project leads to identify appropriate resource requirements for each account and project
• Work with discipline leads to support the identification and management of vendors, facilitating necessary discussions to meet project requirements 
• Recommend process improvements for Resource Management discipline
• Work to resolve issues regarding under or over allocations of current staff members
• Run weekly resource meetings and facilitate resourcing issues / conflict resolution with the Production Team and appropriate department heads, team leads and managers
• Stay informed of potential issues such as project, resource and financial changes to projects
• Alert department leads to any potential concerns or issues with meeting key client deliverables due to resourcing. 
• Maintain constant knowledge of current and upcoming projects and business development activities
• Identify potential underutilization and actively work with department leads to address and solve those issues 
• Assess freelance needs and work with appropriate leads to staff accordingly 
• Drive the freelance contracting process from budget approval to onboarding, including sourcing, and negotiating rates aligned with studio financial models
• Participate in the analysis of studio staff trends to recommend, flag risks, identify appropriate talent moves, and manage overall resource rotation
• Validate scopes and forecasts in partnership with studio leadership, department heads, and project leads
• Analyze and prioritize freelance and staff hires against evolving business needs and skill requirements across all disciplines and client teams
• Grow and maintain an active freelance talent pool across all studio disciplines
• Partner with other AKQA teams in North America to share resources as needed
• Track staff PTO requests, ensuring all teams have full and timely visibility into resource availability, and working to resolve coverage gaps

QUALITIES AND CHARACTERISTICS

• 4 + years resource management or operations experience in advertising / digital marketing / digital product industry
• Assertive conflict-resolution and creative problem-solving skills
• Clear and concise communication, both written and verbal
• Ability to be diplomatic or firm as necessary in order to drive business forward and obtain results
• Highly detail oriented and able to work autonomously with minimal direction
• Ability to manage multiple tasks and tight deadlines with confidence and ease
• Experience leading financial and contractual negotiation with vendors / contractors
• Ability to prioritize and organize workload across multiple groups
• Proficiency across Microsoft and Google suite of communication and collaboration products and platforms
• Experience with Deltek WorkBook (or similar time-tracking tool) a plus

Explore our extensive range of benefits .

AKQA is an Equal Opportunities Employer, we believe that diversity is vital to AKQA’s ability to provide our clients with the best recommendations and are committed to fostering a varied and inclusive work environment. Your race, color, ancestry, religion, gender, gender identity, national origin, sexual orientation, age, marital status, disability or veteran status have no bearing on our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.