Located in the idyllic town of Washington in Connecticut, Mayflower Inn & Spa is an exquisite country retreat, nestled in 58 acres of beautifully landscaped gardens and woodland. Just two hours’ drive from New York City, it is renowned as one of northeast America’s most distinguished luxury hideaways. Memories are made easily when you stay at our boutique hotel in Litchfield County, a portal to a simpler time, where the definitive measure of the good life is in soul-stirring moments rooted in the idyllic countryside.

Job Description

Join our team as Bellman/Valet and become one of the authors of our story. As part of the Auberge family, you will be responsible for serving the needs of the business, our guests, and our colleagues by ensuring a seamless guest arrival and departure experience.  

Please note that this is not an exhaustive list of everything that needs to be done!  Within the Auberge family, our people always find new ways to look after the business, their guests, and their team-mates. Within this, the key responsibilities for this position are:

• Greet and respond in a professional and courteous manner to arriving, departing and in-house guest by providing accurate and timely information and services;
• Provide guest transportation as required by the hotel's standard operating procedures and driving the Company car and/or Golf Cart;
• Maintain complete knowledge of correct maintenance and use of the Company car and Golf Cart;
• Provide information and assist staff in recommending area restaurants, theaters, community events, activities, etc. to ensure optimum guest satisfaction;
• Resolve guest complaints and report guest issues immediately to guest services manager;
• Maintain organization of the bell closet, oversee the receiving and shipping of all guest packages;
• Monitor and maintain cleanliness, sanitation, and organization of the front entrance and lobby areas;
• Inspect all parking areas including the hotel valet area and employee lot to ensure proper parking procedures are being followed;
• Assist with making arrangements for group parking when requested by sales
• Perform any other reasonable duties as required 

Qualifications

• Extensive experience desired in a similar position in a luxury boutique hotel.
• Self-motivated, enthusiastic and customer-oriented.
• Appearance must be clean and professional with a cheerful and courteous demeanor at all times.
• Able to work a flexible schedule, including weekends and holidays, according to departmental and operational needs.
• Clean driving record.

Additional Information

At Auberge, we are passionate about our mission to be the best-loved operator of one-of-a-kind luxury properties and experiences.  We are storytellers and story-makers, delivering simple pleasures and creating unforgettable memories.  Born in Napa and inspired by the most relaxing places in the world, we prize simplicity, comfort, and beauty.  Whatever role we play in Auberge, and wherever we work, we all live by the view that our core purpose is to enrich people’s lives. If you feel that our approach is aligned with your own passions and beliefs, then please share with us why you want to become part of our collection.

Auberge Resorts LLC is an Equal Opportunity Employer, M/F/D/V. Auberge Resorts LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Auberge Resorts LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

MFINN2013 LLC is an Equal Opportunity Employer, M/F/D/V. MFINN2013 LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, MFINN2013 LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.