CUSTOMER SERVICE REPRESENTATIVE (CSR)

Waste Connections is looking for a Customer Service Representative (CSR) for our location in Miami, FL.  This position is very similar to a call center type position where you will handle inbound calls from our customers. 

The Customer Service Representative (CSR) fields calls from Customers and works to resolve problems they raise concerning service or billing. A successful CSR must understand the Waste Connections business, so they can resolve various types of customer issues. Customer Service Representatives must show empathy or sensitivity to the customer regarding the issue at hand. A typical work schedule is Monday – Friday 8:30am – 5pm with the occasional Saturday. Average workweek is 42-45 Hours. Full benefits offered the 1st of the month following 60 days of employment.

Responsibilities:

• Follow the company phone scripting on all calls

• Work in a fast-paced, cooperative, high call volume environment

• Work in conjunction with other departments to resolve customer disputes and issues

• Interact with customers and records interaction information into computer

• Talk with customers by phone or in person and receives orders for installation, turn on, discontinuance, or change in service

• Determines charges for service requested, collects deposits, prepares change of address records, and issues discontinuance orders

• Adjust complaints concerning billing or service rendered, referring complaints

• Deliver services to customers in a manner that promotes goodwill. Interact with customers and Waste Connections employees to determine service requirements, resolve problems or complaints, and seeks cost-effective, safe environmentally sound solutions to service issues

• Complete additional tasks as assigned by management

• Training all new employees and temps when necessary

• Complete any company assigned training programs

• Promote Waste Connections standard operating procedures, which assure efficient environmentally correct and safe workplace practices

Working Conditions:

• Work environment is an office setting. Areas are clean, ventilated, and well lite. Our Customer Service Reps normally have their own workstation or cubicle space and are equipped with a telephone, headset, and computer

• CSR call areas can be noisy and work may be repetitious and stressful, with little time in between calls, while still providing excellent service. Some calls are evaluated to ensure high standards Also, long periods spent sitting, typing, or looking at a computer screen are common.

Ideal Candidates Will Have:

• Candidates must have a minimum of 2 year of Call Center Customer Service experience

• Experience with MS Word, Excel, and Email preferred. Typing and 10-key skills are required

• Excellent organization and communication skills

• Experience in collections

We offer excellent Family benefits including: medical, dental, vision, flexible spending account, long term disability, short term disability, life insurance, 401K retirement and unlimited opportunities to "Connect with Your Future".

Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.