The Operational Training Specialist manages key projects and strategic initiatives that drive operational excellence with the primary focus on developing comprehensive job aids, standard operating procedures (SOPs), playbooks, and providing operational training support to our retail field teams. With a continuous improvement mindset, this role will be focused on root cause analysis to identify process improvement opportunities, develop solutions, and drive execution through proper documentation and training. This role will also provide day-to-day support for our retail operations field teams to resolve operational challenges and be a key partner for cross functional teams on retail operations matters.
Primary Responsibilities:
• Serves as a subject matter expert for retail operations programs and processes
• Develop and maintain a library of job aids, SOPs and playbooks to support retail operations across all locations.
• Collaborate with subject matter experts (SMEs) to gather information and validate procedures.
• Analyze existing processes and identify opportunities for continuous improvement to enhance operational efficiency and effectiveness.
• Design clear and concise documentation, including written procedures, flow charts, diagrams, and visual aids.
• Develop and deliver training programs for store teams on operational processes and procedures.
• Serve as a central point of contact for retail store managers, addressing their operational inquiries, concerns, and providing guidance.
• Assist in resolving retail operational challenges and issues by leveraging the understanding of retail processes and procedures.
• Develop and maintain strong cross-functional relationships with key business partners to effectively support initiatives that impact retail operations.
• May be assigned other duties and tasks not specifically outlined in this description.
Experience & Qualifications:
3+ years in a retail operation setting, ideally in an exempt-level leadership role
2+ years of cannabis industry experience
2+ years of training and development experience
2+ years of regulatory or compliance experience, preferred
• Experience as a project manager or in a similar role in retail, restaurant, or other multi-unit business.
• Strong understanding of retail processes, including store operations, inventory management and customer service
• Excellent written and verbal communication skills, with the ability to convey complex information in a clear and concise manner
• Strong analytical and problem-solving skills, with the ability to translate data insights into actionable strategies.
• Demonstrated ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.
• Able to build constructive and effective relationships with a broad and diverse group of business partners.
• Highly professional, high level of ethics and integrity; accepts accountability for results; works with a sense of urgency.
• Adapts and thrives in a demanding, fast-paced environment.
• Possess strong organizational and time management skills.
• Exceptional communication skills, written and verbal.
• Bachelor's degree, preferred, or equivalent work experience.
• Travel expected: 25%
