Corporate Overview
In today’s cyber threat landscape, protection starts with people. At Proofpoint, that simple truth fuels our passion for protecting users, the data they create, and the systems they rely on from a uniquely people-centric perspective.
And we are just as passionate about finding the right people to help us in that mission. When you join Proofpoint, you are helping to:
- Build and enhance our proven security platform
- Blend innovation and speed in a constantly evolving cloud environment
- Analyze new threats and offer deep insight through data-driven intel
- Collaborate with customers to help solve their toughest security challenges
We are devoted to helping our customers protect their greatest assets and biggest security risk: their people. That is why we are a leader in next-generation cybersecurity—and why more than half of the Fortune 100 trust us as a security partner.
The Role
Proofpoint is looking for a proactive, responsible, highly motivated Professional Services Consultant to join our team in leading implementations of Proofpoint solutions and maintaining technical relationships with our customers. The role will require interaction at the senior levels, as well as with technical staff within the traditional IT organization. This individual will engage directly with customers to deploy, optimize, troubleshoot, and resolve issues with their Proofpoint solutions. The successful candidate will have sound technical experience and skills, blended with strong interpersonal and communication skills. They must be able to take responsibility and accept accountability for successful customer engagements and partner technical relationships.
Your day-to-day
- Engage with Proofpoint customers as a product expert to implement our solutions, typically via web conferencing tools
- Implementation activities include installation, configuration, troubleshooting, customization, testing, and documentation
- Light project management duties will be required. Manage a significant case load of varying customer and project types concurrently
- Provide technical expertise and real-life experience in creating solutions, designs, proof of concept and implementation Deliver product (including administrative and UI) knowledge transfer to customers and partners
- Drive high levels of customer satisfaction Be a strong voice for your customers into the Marketing, Product and Engineering teams to improve the product
- Coordinate with multiple parties -- internal departments as well as the customer --to ensure timely and satisfactory resolution to technical issues, and completion of projects Define and document the best practice techniques, processes, templates, and architectures for use by the greater field organization
What you bring to the team
- 5+ years industry experience in a customer-facing technical field such as professional services, sales engineering, or technical support
- Experience in large systems design and enterprise email environments (Exchange/M365, and G Suite) LINUX system administration experience
- Understanding of Internet protocols and how they work, particularly HTTP(S), SMTP, and IMAP Strong understanding of RFC 822 and Sendmail Proficiency in Directory protocols (LDAP, Windows AD, and Azure AD)
- Working knowledge of authentication methodologies (SAML)
- Knowledge of networking topology, TCP/IP protocol, and components (firewalls, routers, etc.) Comfortable presenting and explaining technology to individuals with low technical expertise
- Patience under pressure
- Must be able to thrive in a fast-paced environment
- Scripting (PERL, Python, Shell) experience a plus
Why Proofpoint
Protecting people is at the heart of our award-winning lineup of cybersecurity solutions, and the people who work here are the key to our success. We are a customer-focused and driven-to-win organization with leading-edge products—and many exciting reasons to join our team. We believe in hiring the best, the brightest and cultivating a culture of collaboration and appreciation.
We are a diverse, multinational company with opportunities in all functions, and leaders that welcome candidates from all walks of life. Apply today and explore your future #LifeAtPFPT
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Consistent with Proofpoint values and applicable law, we provide the following information to promote pay transparency and equity. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets as set out below. Pay within these ranges varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. The range provided may represent a candidate range and may not reflect the full range for an individual tenured employee. This role may be eligible for variable pay and/or equity. We offer a competitive benefits package that includes flexible time off, a robust well-being program that provides for 4 global wellbeing days per year, and a 3-week work from anywhere option.
Base Pay Ranges:
SF Bay Area, New York City Metro Area:
Base Pay Range: 105,420.00 - 165,660.00 USD
California (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska:
Base Pay Range: 88,340.00 - 138,820.00 USD
All other cities and states excluding those listed above:
Base Pay Range: 79,170.00 - 124,410.00 USD