Commercial System Exceptions Analyst M-F 8am-5pm

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GENERAL FUNCTION: Works under minimal supervision to ensure commercial loan system exceptions are identified and remediated within the established service level agreements (SLA) and compliance requirements. This includes, but is not limited to, billing, rate, structure, and financial discrepancies or illogical combinations, adjustments for standard maintenance, and rate uploads. Responsibilities require a high degree of organization to ensure that the various reporting frequencies (daily, weekly, monthly, quarterly, annually) are met. The functions for this position are high impacting, both financial and non-financial, on multimillion dollar loans with potential for high-level customer and Bancorp impact.

 

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank’s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types. 

 

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

• Investigates and independently researches and remediates complex system and account discrepancies

• Reviews automated rate files daily to ensure all rates are updated correctly

• Updates manual rates in the commercial loan system that directly impacts hundreds of loans and therefore requires a high degree of accuracy

• Identifies and remediates billing, rate, structure, and financial system issues that prevent a loan from working appropriately

• Proficient at reviewing legal documentation, when applicable, to validate and update the appropriate transactions in order to remediate system issues

• Performs root cause analysis and recommends appropriate procedural improvements to minimize future issues 

• Provides high degree of professional correspondence both verbally and written 

• Maintains and applies proficient knowledge of commercial loans including applicable internal systems, policies, and regulations 

• Safeguards sensitive data to ensure all customer information is handled appropriately to protect customer identity and meet compliance requirements 

• Assists with ad hoc requests related to commercial loans projects and issue resolution

• Proficient at reviewing legal documentation, when applicable, to validate and process requested inquiries 

• Works closely with other members of the department to ensure exceptional support is being provided to the client base, and assist other commercial servicing teams during peak volume

• Involved in system testing of new systems/enhancements, upgrade releases.

• Monitor Exception reports for aged items, out of service level items and Affiliate follow up items.

• Responsible for escalating any system or process issues identified as potential process or system enhancements.

• Responsible for the monitoring and research of any items on various daily reports/systems used by the department.

• Participates in other projects or duties as assigned 

 

MINIMUM KNOWLEDGE & SKILLS REQUIRED: 

• Bachelors or equivalent combination of training and experience. 

• Minimum of 3 years’ experience within the commercial banking or financial industry. 

• Demonstrated professional interpersonal, written and verbal communication skills. 

• Strong customer service skills. 

• Strong analytical skills. 

• Proficient with the various Commercial Loan systems

• Able to work independently to meet deadlines with a low margin of error. 

#LI-EG1

 

 

Commercial System Exceptions Analyst M-F 8am-5pm

 

 

 

 

LOCATION -- Cincinnati, Ohio 45227

 

 

 

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.