Responsibilities
- Directs the recruitment and hiring – supervises and trains Regional Directors and/or Team Lead Supervisors overseeing regional community waiver programs.
- Establishes goals, timetables and conducts ongoing supervisions/annual evaluations of goal achievement for each Regional Director and/or Team Lead Supervisor. Supports and encourages staff’s goals and objectives.
- Advises Directors and/or Team Lead Supervisors in the preparation/analyses of their offices’ respective annual financial operating budget.
- Monitors Team to ensure timely implementation of company policies and procedures.
- Monitors Team to ensure state offices’ meet all requirements of local, state, and federal regulations and laws relating to the provision of waiver- based services.
- Facilitates program services meetings and/or facilitates in-service trainings for staff.
- Provides statewide programmatic oversight for multiple Community Waiver program offices and contracts.
- Monitors offices’ adherence to contractual deliverables to ensure compliance of service delivery and accuracy of mandated reporting requirements.
- Analyzes program evaluations with Compliance and Quality Assurance Director to ensure desired outcomes are addressed and conducted.
- Completion of Playbook Scorecard monthly to report on Team Development, Community Outreach, Compliance and Quality, and Efficiency of Service.
- Evaluates and monitors service delivery and implement corrective action plans, provide technical assistance regarding program and client issues; determine work priorities and assigns work while ensuring proper completion of assignments.
- Directs the development and implementation of annual program work plans including program goals and measurable outcomes consistent with the company’s strategic plan.
- Develops strategic and programmatic plans for assigned offices as part of Leadership Team. Provides timelines and resources needed to achieve the program goals.
- Analyzes Directors’ monthly reports and provides direction regarding the programs’ productivity and progress, ensures that all staff resources are used effectively to promote an efficient service delivery system and any potential problems or incidents are addressed.
- Develops planning, strategies, systems and reports for each offices’ management performance focusing on areas for growth and improvement.
- Develops opportunities for new streams and contracts with regional, State and federal government entities.
- Mobilizes staff in the expansion of current contracts by leveraging existing customer and employee relationships.
- Completes outreach activities in an effort to strengthen and build local and national partnerships with outside organizations aimed at fostering the development of collaborative projects.
- Advances national outreach focusing on Columbus programs and services, increasing the company’s visibility with potential State agencies and programs.
- Attends industry conferences and performs face to face meetings with key stakeholders to provide information about Columbus’ services and solicit new business.
- Responsible for ensuring that assigned offices are compliant with all accrediting bodies such as CARF and that appropriate quality assurance programs are in place.
- Presents to and consults with Sr. Leadership Team on business trends with a view to developing new services, products, and markets.
- Analyzes competitor businesses that are expanding in new, unique ways and evaluates for inclusion in company growth strategy.
- Creates an environment that fosters teamwork, cooperation, respect, diversity and service to customers.
Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday, 8 a.m. to 5 p.m. Occasional evening and weekend work may be required as job duties demand.
Travel
Travel is required. Travel can be local during the business day, and some out-of-area and overnight travel may be expected.
- Mobile Worker: This is a mobile position, meaning that regular travel to different work locations is essential. Will be exposed to weather conditions typical of the location and may be required to stand and/or sit for long periods of time.
- Reside in the same territory they are assigned to work in; exceptions may be considered, due to business need.
Required Experience
A Bachelor’s degree in human services from an accredited college or university is preferred with at least five years of supervisory and administrative experience with the developmentally disabled population and past experience in large-scale case management oversight.
