Core Responsibilities:
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Telephone support and triage for patients, scheduling problem visits or nurse visits when appropriate, offering symptom management, supporting refill requests and answering visit follow-up questions
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Provide patient education, particularly around chronic conditions; may occur in person, over the phone or in groups
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Monitoring and coordinating delivery of the care plan
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Forming relationships with patients and their caregivers to support prevention focused care and ED/ hospital diversion, where appropriate
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Provide direction to MAs to support delivery of procedures, telephonic support and patient instructions
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Conduct medication and testing authorizations
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Deliver an exceptional patient experience through service, responsiveness and care
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May periodically perform home visits
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Other duties as assigned
What are we looking for?
We’re looking for motivated Registered Nurses with:
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Current state license to practice as a Registered Nurse
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CPR Certification required
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EMR experience
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Strong communication skills and customer service orientation
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A problem-solving orientation, accountability, and a flexible and positive attitude
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A supportive attitude toward our patient population of older adults
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2 or more years of healthcare experience working as an RN, preferably in a primary care office or other outpatient setting
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Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve, where necessary
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US work authorization
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Someone who embodies being “Oaky”
What does being “Oaky” look like?
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Radiating positive energy
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Assuming good intentions
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Creating an unmatched patient experience
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Driving clinical excellence
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Taking ownership and delivering results
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Being scrappy
Why Oak Street?
Oak Street Health offers our coworkers the opportunity to be at the forefront of a revolution in healthcare, as well as:
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Collaborative and energetic culture
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Fast-paced and innovative environment
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Competitive benefits including paid vacation and sick time, generous 401K match with immediate vesting, and health benefits
Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply to oakstreethealth.com/careers.
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