Office Assistant / Customer Service Representative

ESSENTIAL DUTIES AND RESPONSIBILITIES  

• Performs duties in accordance with specific instructions and established work methods
• Enters orders via 10 key into internal system
• Resolves routine questions and problems via phone, email, and occasionally in person
• Assists the needs of the customer
• Performs other tasks as required

KNOWLEDGE, SKILLS AND ABILITIES: 

• Skill in resolving routine questions and problems
• Experience with Microsoft Office Suite, especially Outlook
• Skill in data entry (10 key)
• Ability to follow directions, take notes, and self-start
• Ability to work under direct supervision
• Ability to multi-task, while staying organized

MINIMUM REQUIREMENTS: 

EDUCATION:  

High School Graduate or GED 

EXPERIENCE 

1+ years 

Fifteen semesters hours of college in a related field may substitute in for the required experience.  

PHYSICAL REQUIREMENTS:  Sitting in the same location or standing/walking; required to stoop,