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EMAIL STRATEGY MANAGER
Attentive

   Location: Remote

  Time: 5 months ago

 

Why Attentive needs you

    • Serve as an email marketing expert to drive the desired results for a clients multi-channel strategy in close partnership with our Client Strategy Managers
    • Analyze and monitor program KPI’s and health metrics to proactively advise on the continued improvement and health of a clients email program
    • Act as the first point of contact in resolving and/or escalating technical blockers or incidents preventing your clients from achieving success
    • Develop and maintain a deep understanding of our products and the broader email landscape - staying up to date on industry trends and best practices
    • Help in the continued development and roll out of Attentive’s email best practices
    • Collect customer feedback as well as your own experience to influence the product development cycle as well as specific product requirements
    • Accurately forecast renewals and escalate client risk 
    • Contribute to the continued development of the Attentive Customer experience

About you

    • 3-5 years of account management experience required (ideally at ESPs, etc)
    • Strong product vision and knowledge of the inner workings of the email ecosystem; experience with email deliverability a plus
    • Demonstrated ability to strengthen the relationship with existing customers (e.g. turning detractors to promoters, developing Attentive “champions”) and proactively getting ahead of risks that could impact customer retention
    • Experience with HTML/CSS, APIs, SFTP, webhooks and platforms often integrated with the leading ESPs
    • Thrive in a fast paced, innovative work environment
    • Extremely detail oriented and organized
    • Passion, drive and the desire to be a part of a growing team that makes a difference for both the company and our clients
You'll get competitive , from health & wellness to equity, to help you bring your best self to work.
 
For US based applicants:
- The US base salary range for this full-time position is $76,000 - $100,000 annually + bonus/commission + equity + benefits
- Our salary ranges are determined by role, level and location
 
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