At Havenly, we're reinventing the way that people design and shop for their homes, making both custom furniture and interior design industries delightful and accessible for all. We create spaces that people love coming home to.
Havenly is opening a pop-up shop in the Boston Seaport for its owned furniture brand, The Inside! The very cute space will be a one-stop shop for clients to learn about The Inside, shop for their home or design an entire space. The Inside is a pattern-forward lifestyle home brand that sells customizable furniture and decor. We’re looking for a Temporary Retail Keyholder to lead our in-store team, represent The Inside brand, and ensure a fun and delightful experience to each person who walks through the door. You are the face of our brand, embody our values, and have a relatable and inviting attitude. If you’re located in the Boston area, and this sounds like a great fit, we’d love to hear from you.
The ideal candidate is eager to help us expand our brand, and to create a unique customer experience that far exceeds the uninspired, traditional furniture buying process. We are a fast-growing start-up reinventing the way people shop for custom furniture.
This is a part-time, temporary position expected to run May - August 2024. Anticipated working hours for this role is ~25-30 hours/week.
What You’ll Do:
- Manage the pop-up shop location and team, ensuring smooth operations and a delightful customer experience
- Welcome customers and act as their first touchpoint with The Inside.
- Be an expert on The Inside brand and products, effectively communicating features and benefits to existing and prospective clients.
- Be constantly looking for areas to improve both the in-store experience and overall customer experience.
- Drive the team to meet sales and productivity quotas.
- Manage the complete selling process from customer first touch to purchase execution and ensure the customer experience is exceptional at every step along the way.
- Utilize your interior design expertise to assist clients via multi-channels: this includes virtual consultations, in-store appointments, and assisting walk-in traffic.
- Proactively and in a timely fashion communicate with your clients and respond to their inquiries.
- Drive the execution of in-store events, promotions, and parties.
- Maintain the store presence ensuring that it remains clean, neat, and styled.
- Replenish inventory on the floor regularly from storage.
- Help prepare or recover the floor through opening/closing procedures.
- Operate the point of sale system to check out customers and also assist with any online purchases.
- Be the voice of the Boston pop-up shop to communicate customer feedback to management.
- Be part of a company that is revolutionizing the way that consumers design and shop for their home.
Who You Are:
- Impeccable customer service skills
- Positive energy: You have a “no such thing as a stupid question” attitude.
- Retail/sales experience.
- Roll-up your sleeves attitude (no task is beneath you)
- Ability to identify opportunities, be creative and generate insights for improvement.
- Technical savvy - You quickly pick up new software and systems and are able to help customers
- troubleshoot issues they may be having with our app or booking software.
- Attention to detail - You’re ruthless about ensuring a neat/tidy environment where everything remains in its’ necessary place.
- Comfortable in a startup environment, and adaptable to change
- Not only a designer, but a design enthusiast, keeping up with current trends and news in both the furniture and interior design industries.
Additional Details:
- This is a part-time seasonal position headquartered in the South Boston Seaport District.
- Targeted compensation range for this role: $21-24/hr, dependent upon experience, plus commission.
- Applicants must have the ability and desire to work 25-30 hours/week.
- Applicants must be able to work weekends and holidays.
- Hours of operation are 11am - 7pm Monday-Saturday, and 12-6 pm on Sunday.
- Applicants must be able to lift and mobilize small to medium items up to 50 lbs., while utilizing appropriate equipment and adhering to safety guidelines.
- Applicants must be able to maneuver effectively around the store floor.
- This position entails prolonged standing, twisting, stooping, kneeling, squatting, bending, and climbing
- Havenly is an Equal Opportunity Employer. Havenly's employment decisions are made without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected status.
- Applicants must be currently authorized to work in the United States.
As a company, our goal is to make everyone feel good at home and that starts right here, at Havenly HQ. We celebrate our differences and encourage everyone to bring their true selves to work each and every day. Throughout the journey of each of our team members, as a company, we take pride in and commit to ensuring that everyone feels valued, heard, welcome and has equal opportunity to thrive. With the above stated, Havenly is committed to cultivating a diverse and inclusive team. We are open to candidates of all backgrounds and encourage you to apply if interested.
