Station Agent (Ramp & Customer Service)

Company Alaska Airlines

The Team

Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you’ll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take your places.

Role Summary

The Station Agent role works in a fast-paced environment performing both Customer Service and Ramp Service Agent functions, keeping flights running safely and smoothly. This role is responsible for assisting guests with travel needs at Alaska Airlines (AS). This is a union represented position.

Key Duties

• Assist guests with travel needs (e.g., answering inquiries, ticketing, checking-in passengers, and boarding flights) in a fast-paced environment.

• Responsible for servicing aircraft while on the ground, involving the loading, unloading, packing, and securing of cargo and equipment in aircraft.

• Load and offload luggage and cargo with the use of conveyor belts or forklifts.

• Transport luggage and cargo to various airport locations.

• Maintain ramp and warehouse areas.

• Marshal and push back aircraft.

• Evaluate and prepare flights by arranging seat assignments and load, coordinating special meals, and upgrades.

• Perform boarding and gate duties (e.g., checking flight tickets, assisting and directing passengers, making announcements, checking aircraft, and confirming cabin security).

• Process and secure passenger luggage.

Job-Specific Experience, Education & Skills

Required

• A minimum of 2 years of customer service or community service experience.

• Valid driver’s license.

• Must be able to bend, stoop, squat, reach, and grasp.

• Posses exceptional interpersonal and communication skills (e.g., verbal, written, listening).

• Typing speed of at least 25 words per minute (WPM)

• Flexibility to work varied shifts, weekends, holidays.

• Ability to communicate in English.

• Ability to obtain airport security clearance.

• Ability to lift 75 lbs.

• Ability to learn and operate a computerized reservation system.

• Ability to anticipate needs in a fast-paced environment.

• Ability to adapt to performing work according to set procedures.

• Must have a good attendance and punctuality record.

• High school diploma or equivalent.

• Minimum age of 18.

• Must be authorized to work in the United States (US)

Preferred

• Knowledge of operations with industrial equipment and previous experience

Airport SIDA Badge Requirements

Important update for non-crew employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the document for a comprehensive overview.

Job-Specific Leadership Expectations

Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable

Starting Rate

USD $20.22/Hr.

Total Rewards

Alaska Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

• Free stand-by travel privileges on Alaska Airlines & Horizon Air

• Comprehensive well-being programs including medical, dental and vision benefits

• Generous 401k match program

• Quarterly and annual bonus plans

• Generous holiday and paid time off

For more information about Alaska/Horizon Total Rewards please visit our career site and view benefits.

FLSA Status Non-Exempt
Employment Type Part-Time
Regular/Temporary Regular
Requisition Type Frontline
Apply by 7:00 PM Pacific Time on 5/16/2024
Location Kodiak
Equal Employment Opportunity We are proud to be an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer that is committed to diversity, equity, and inclusion. We take affirmative action to ensure equal opportunity for all qualified applicants and employees and do not discriminate based upon race, color, religion, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disability status, genetic information (including family medical history), political views or activity, or other legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We may use your information to maintain the safety and security of Alaska Airlines and Horizon Air, its employees, and others as required or permitted by law. People of color, women, LGBTQIA+, immigrants, veterans, and persons with disabilities are encouraged to apply.
I: Y - RSA
Z: Y - FL
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Job Locations USA-AK-Kodiak
Requisition ID 2024-12264
Category Airports & Warehouse
Workplace Type Onsite











 

Apply by 7:00 PM Pacific Time on 5/16/2024
Employment Type Part-Time
FLSA Status Non-Exempt
Regular/Temporary Regular
Requisition ID 2024-12264
Equal Employment Opportunity We are proud to be an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer that is committed to diversity, equity, and inclusion. We take affirmative action to ensure equal opportunity for all qualified applicants and employees and do not discriminate based upon race, color, religion, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disability status, genetic information (including family medical history), political views or activity, or other legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We may use your information to maintain the safety and security of Alaska Airlines and Horizon Air, its employees, and others as required or permitted by law. If you’d like to view a copy of our affirmative action plans, please fill out an AAP Inspection Request Form. People of color, women, LGBTQIA+, immigrants, veterans, and persons with disabilities are encouraged to apply.