Responsibilities:
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Technical Support: Provide expert-level technical support to our clients, addressing their queries, troubleshooting issues, and ensuring timely resolution of software-related problems.
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System Monitoring and Maintenance: Monitor the performance and reliability of our software systems, proactively identify potential issues, and implement preventive measures to ensure uninterrupted operation.
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Incident Management: Manage and prioritize incoming support tickets, triage issues effectively, and escalate complex issues to the appropriate teams for resolution while maintaining clear communication with stakeholders.
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Collaboration: Work closely with cross-functional teams including developers, product managers, and quality assurance engineers to diagnose and resolve technical issues, and contribute to the continuous improvement of our products.
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Documentation: Maintain comprehensive documentation of support processes, troubleshooting procedures, and solutions to facilitate knowledge sharing and ensure efficient handling of future incidents.
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Customer Communication: Communicate with clients in a clear and professional manner, providing updates on the status of their issues, offering guidance on best practices, and ensuring a positive customer experience.
Requirements:
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Bachelor's degree in Computer Science, Engineering, or a related field.
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Proven experience (5+ years) in a Software Engineer role with a focus on technical support and troubleshooting.
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Strong proficiency in C, C++, Java, JavaScript, and Linux
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Excellent problem-solving skills with a meticulous attention to detail and the ability to analyze complex systems to identify root causes of issues and ability to debug.
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Exceptional communication and interpersonal skills, with the ability to interact effectively with clients, colleagues, and stakeholders at all levels of the organization.
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Proven ability to work independently and collaboratively in a fast-paced environment, managing multiple priorities and deadlines effectively.
Preferred Qualifications:
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Experience working in cloud platforms (Snowflake, AWS, GCP, Azure)
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Experience with Elasticsearch
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Experience with Splunk and Jenkins
#GD17
Primary Location City/State:
Homebased - Conway, Arkansas
Additional Locations (if applicable):
Acxiom is an affirmative action and equal opportunity employer (AA/EOE/W/M/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, military status, physical or mental disability, sexual orientation, gender identity or expression, genetics or other protected status.
Attention California Applicants: Please see our CCPA/CPRA Privacy Act notice .
Attention Colorado, California, Connecticut, Maryland, Nevada, New York City, Ohio, Rhode Island, and Washington Applicants: This position is not located in the aforementioned locations but applications for remote work may be considered. For information about this role under state or local equal pay or pay transparency laws, please contact .
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locations
Remote/Homebased
time type
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Posted 11 Days Ago
About Us
We are leaders in helping brands achieve the number one mantra for every business – know your customer. For fifty years, we’ve helped marketers deal with a fast-changing future of growing channels, data and technology. By understanding the customer, marketers can communicate with relevance everywhere and drive better customer experiences that build a better brand and, in turn, better business.
We’re one of the marketing industry’s most experienced, respected and forward-thinking leaders. For nearly fifty years, we’ve helped the world’s best marketers understand their customers so that they can reach people with relevance rather than randomness. Our products and solutions form the data foundation that make it possible for marketers to drive better customer experiences and meaningful interactions at scale across every channel.
Our job opportunities will give you the opportunity to showcase your talents, grow your skills, and expose you to cutting-edge technologies, whether you’re an engineer, developer, products guru, systems and security expert, sales and consulting executive, or an intern looking to gain real experience with a company that will make you stand out.
At Acxiom, our values begin with our associates, who are the single most important driver of our success. We’re looking to hire people who share our core values: collaboration, excellence, innovation, a focus on outcomes, and being empowered to make and own decisions that benefit our clients and our company. Our values represent our brand promise – to our clients and to our associates – and define our company culture.
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Compliance
Attention California Applicants: Please see our CCPA/CPRA Privacy Act notice .
Attention Colorado, California, Connecticut, Maryland, Nevada, New York City, Ohio, Rhode Island, and Washington Applicants: This position is not located in the aforementioned locations but applications for remote work may be considered. For information about this role under state or local equal pay or pay transparency laws, please contact .
Attention Mexico Applicants: Please see our Privacy Policy notice .
