CUSTOMER RENEWAL MANAGER

Job Responsibilities: 

• Lead and manage a high-performing Renewal team to ensure the successful renewal of customer contracts.
• Work together with Sales and Customer Success to develop and implement strategies to maximize customer retention and minimize churn.
• Collaborate with Sales, Customer Success, Finance, and other cross-functional teams to ensure seamless communication and alignment on renewal goals.

• Utilize deep knowledge of Salesforce to optimize the renewal process and leverage Salesforce capabilities to track, analyze, and report on renewal metrics.

• Analyze renewal metrics, track performance against targets, and provide regular reporting to senior management.
• Identify opportunities for upsell and cross-sell during the renewal process to maximize revenue.
• Assist with streamlining and improving the renewal quoting process for increased efficiency.
• Respond to and assist with Escalations relating to Renewals and ensure the appropriate parties are informed.
• Stay informed about industry trends, competitor activities, and customer feedback to make informed decisions and adjustments to the renewal strategy.

• Provide coaching and mentorship to team members, fostering professional development.
• Implement effective training programs to ensure team members are well-equipped to handle their responsibilities.

Qualifications: 

• Bachelor's degree in Business, Marketing, or a related field.
• Proven experience in a renewal management or customer success leadership role, preferably in the technology or telecommunications industry.
• Strong leadership skills with a track record of building and managing successful teams.
• Excellent communication and interpersonal skills, with the ability to engage with multiple teams.
• Analytical mindset with the ability to use data to drive decision-making.
• Experience with Salesforce and other relevant tools.
• Proactive and results-oriented, with a focus on achieving and exceeding renewal targets.

Who are we – 

Aryaka is the global leader in fully managed SD-WAN and SASE services.  Delivered as-a-service for a variety of modern deployments, we make it easy for enterprises to consume network and network security solutions. Aryaka uniquely combines innovative SD-WAN and security technology with a global network and a managed service approach to offer the industry’s best customer and application experience. Coupled with being recognized for the 2nd year in a row by Gartner’s “Voice of the Customer and listed on the “Inc. 5000 America’s Fastest-Growing Private Companies” our clients include hundreds of global enterprises, including several from the esteemed Fortune 100.  We have strong partnerships with companies that include Palo Alto Networks, Check Point Software Technologies, as examples, and we are backed by incredible investors that include Goldman Sachs, Third Point Ventures, and others.  We are actively seeking top talent to join our growing team.  Are you ready?   

Compensation: Base Salary Range $90,000 to $110,000 + Bonus + Equity + Benefits 

Why Aryaka – 

We have won “Great Places to Work” World-Wide for 5 consecutive years because we have an amazing company culture that is inviting, collaborative, supportive, and inclusive to our employees.  We encourage our employees to expand their knowledge base and provide the tools to help them get there.  We are always innovating and looking at ways to improve and expand, and we listen to our employees and their ideas.  We have an amazing group of very respected “Thought Leaders” who are always open to mentoring.  We consider ourselves great Corporate Citizens which we show through our “Women In Technology” Program and “AryakaCares” Program as well as others. Our Benefits are World-Class, we have unlimited PTO, and a flexible work structure to allow you to maximize on your work/life balance.  As Aryakans, we are 100% dedicated to being an equal opportunity employer and supporter of Diversity, Inclusion, and Belonging.  

Aryaka Networks, Inc. is an equal opportunity employer and supporter of Diversity, Inclusion, and Belonging. All candidates from all backgrounds, ethnicities, genders, and gender identities are strongly encouraged to apply. Aryaka considers the "whole person" without regard to race, color, religion, sex, national origin, physical or mental disability, or veteran status. 

Third-Party Agency Notice:  Aryaka does not accept unsolicited resumes from 3rd party agencies. Should any agency send a resume to any employee within Aryaka without explicit invitation, the resume will be considered a gift, and no fee will be paid. All agencies must have a signed contract from Talent Acquisition management prior to any engagement. #LI-Remote