A Day-In-The-Life of Our Fulfillment Supervisor Might Include: 

• Establishing and maintaining a "best in class" culture. (The next Supervisor won’t be afraid to have fun with the team!)
• Ensuring that the team delivers excellent internal and external customer service
• Creating a labor plan for the department and working with counterparts to share labor throughout the FC when needed
• Maintaining a dock-to-stock workflow for received product to be put away within 24 hours
• Having the ability to make decisions and report any concerning activity to FM or senior management
• Being responsible for the accuracy of daily metrics in the following categories: Department Performance & Team performance
• Diving deep to understand the root cause of improving/declining metrics.
• Performance management as necessary on a team/employee level.
• Implementing and maintaining 1:1s with your team
• Ensuring that team leads and their team members have all the necessary supplies
• Ensuring that inbound freight shipments are logged in the Inbound Dock Management JIRA board and processed within one week of delivery.
• Ensuring that Just-In-Time and ground shipments are processed within 24 hours of delivery.
• Maintaining a receiving accuracy of 99.9%
• Maintaining 100% same day receiving accuracy
• Spending 30 minutes on the calendar in each Path, per week
• Maintaining and updating the misship form
• Establishing and continuously updating SOPs for the Receiving department on all processes
• Managing and overseeing daily performance of Team Lead and team members
• Upholding the standards of the the handbook/culture on a daily basis within the FC
• Ensuring that Team Leads provide high internal customer experience on a daily basis 
• Teaching and empowering Team Lead to run all aspects of the daily operation
• Delegating projects to the Team Lead and working with Team Lead to execute the projects

Qualifications

Our Next Supervisor Has:

• A commitment to Comoto's Core Values
• At least one year of previous leadership experience, preferably in an e-commerce fulfillment environment
• A general understanding web-browser based software
• An understanding of Excel and Excel reporting (required)
• A working knowledge of receiving procedures acquired through on-the-job training
• Working knowledge of JD Edwards (JDE) is a plus!
• FC problem solving and analytical skills
• A high level of attention to detail
• The ability to assign projects and delegate responsibilities 
• Established communication, interpersonal, and listening skills
• The ability to interact and participate in a fast-paced, high-energy, team-driven environment
• Time management skills and the ability to organize and manage multiple priorities
• Writing and math skills normally acquired through high school education