Job Functions / Responsibilities

• Respond to and resolve IT incidents and service requests.
• Maintain and improve the performance and configuration of data storage systems.
• Monitor problem tickets and support resolution for current technology.
• Identify reoccurring issues and propose long term solutions.
• Maintain documentation of IT processes and procedures.
• Ensure compliance with IT service management best practices and industry standards.
• Perform other duties as assigned.

Qualifications and Skills

• 2 years of working experience with SQL Server Database Languages and Systems. (Required)
• 1-year minimum experience of Windows Desktop/Server Support
• 1-year minimum experience with PC Software Support conducting upgrades, installations and initial troubleshooting and escalations to appropriate teams.
• 1-year minimum experience with Active Directory Management – Management of AD group, user, and computer/server objects.
• Experience with C# Coding particularly using .NET framework.
• Knowledge of SaaS and PaaS systems including data in the cloud.
• Initiative-taking, well organized, flexible, and able to manage the pressure of a high-volume operation.
• Good verbal and written communication skills.
• Ability to crawl under/over spaces; ability to lift 50 lbs.
• Ability and willingness to work a flexible work schedule.

Education

• 1-3 years IT Experience required.
• Bachelor’s degree in computer science, information technology, or related field required.

Paccar Benefits

As a U.S. PACCAR employee, you have a full range of benefit options including:

• Competitive salary and 401k with up to a 5% company match
• Fully funded pension plan that provides monthly benefits after retirement
• Comprehensive paid time off – Minimum of 10 paid vacation days, 12 paid holidays, and sick leave
• Tuition reimbursement for continued education 
• Medical, dental, and vision plans for you and your family
• Flexible spending accounts (FSA) and health savings account (HSA)
• Paid short-and long-term disability program
• Life and accidental death and dismemberment insurance
• EAP services including wellness plans, estate planning, financial counseling and more
• Global Fortune 500 company with a wide array of growth and development opportunities
• Work alongside experienced goal-oriented colleagues recognized as experts in their field

Additional Job Board Information

PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability. At PACCAR, we value talent and promote growth and development. We carefully consider numerous compensation factors, including your education, training, or experience. Additionally, this role is eligible for a full range of benefit options listed above. We use E-Verify.