Job Functions / Responsibilities

• Provide powertrain technical assistance to the Field Service Organization to resolve customer issues.
• Interact with fleet customers, including travel, to address escalated technical issues.
• Work with the Sales Organization on key account issue resolution to grow and retain customer accounts.
• Review, assist and provide feedback for service documentation.
• Provide powertrain technical support to body builders through Field Service Organization or directly to identified body builder for customer specific configurations.
• Participate in product development process to provide After Sales input, including serviceability, maintainability and repairability.
• Communicate information related to powertrain product changes, field fixes and emerging customer issues to the Field Service Organization.
• Coordinate between multiple engineering groups including the powertrain teams.
• Communicate with PTC, ADG, VSC, PEC, and Kenworth on emerging customer issues.
• Support the Peterbilt training department by reviewing powertrain training class content and provide product update to the training group.
• Develop tools/aids to help powertrain troubleshooting.

Skills

• Comprehensive Class 7/8 powertrain and engine knowledge gained through 3-8 years of related service: preferably heavy-duty trucks / OEM or truck components.
• Thorough understanding of heavy-duty trucks or related equipment and the ability to apply and communicate this knowledge.
• Demonstrated ability to establish effective working relationships with customers.
• Exceptional communication skills, both verbally and written, including the ability to plan, organize and deliver formal presentations.
• Demonstrate ability to identify, prioritize, analyze and successfully resolve customers, dealers and field service organization issues, giving a high priority to customer satisfaction.
• High aptitude with diagnostic tools for troubleshooting including proprietary, supplier and third-party tools.
• Approximately 40% travel required to support and stay current on product field activities and provide technical expertise to resolve customer issues.
• Knowledge and driven to stay up to date with Peterbilt and PACCAR product offering on both a service and sales perspective.
• Management background with strong aptitude to manage a dynamic multitask environment.

Education

Bachelor's Degree Required, preferably in Engineering or related technical field. Master's degree preferred, but not required.

General Description of all Benefits

As a U.S. PACCAR employee, you have a full range of benefit options including:

· 401k with up to a 5% company match

· Fully funded pension plan that provides monthly benefits after retirement

· Comprehensive paid time off – minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time

· Tuition reimbursement for continued education

· Medical, dental, and vision plans for you and your family

· Flexible spending accounts (FSA) and health savings account (HSA)

· Paid short-and long-term disability programs

· Life and accidental death and dismemberment insurance

· EAP services including wellness plans, estate planning, financial counseling and more

Additional Job Board Information

PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability corporation. Peterbilt promotes Diversity and Inclusion through mentorship, events, and affinity support groups – The Diversity Council, Peterbilt Women’s Initiative (PBWIN), Veterans Group, Peterbilt Black Organization for Leadership and Development (B.O.L.D) and ADVOCATE (An LGBTQ support group).

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