Position Summary:  

Columbus Crew is seeking a Membership Services Representative to ensure a positive overall fan experience and maintain season ticket memberships through the team’s passionate members and supporters. This is achieved through face-to-face interactions, consistent proactive touchpoints, and creating unique experiences and WOW moments. The position is responsible for providing first-class service including developing strong relationships with clients and identifying opportunities for business growth.  

Essential Duties & Responsibilities: 

• Identify opportunities for up-sells, add-ons, and referral business from clients as well as collaborate with sales representatives to maximize revenue 

• Create and develop first-class rapport with Season Ticket Members, clients and supporters of Columbus Crew  

• Serve as the primary point of contact for assigned Season Ticket Members 

• Build strong relationships with Season Ticket Members through proactive communication including seat visits, phone calls, e-mails, off-site meetings and other channels     

• Develop and execute creative solutions with clients to ensure a high level of satisfaction with the Crew brand 

• Assist in development and execution of membership benefits and programs 

• Support match-day responsibilities including on-field program execution, membership service program execution and staffing coordination 

• Support client base in teaching ticket utilization techniques 

• Meet defined membership extension and new business goals 

• All other duties as assigned 

 Required Skills, Experience & Abilities: 

• College graduate (4) year degree required 

• Minimum of 1-2 years of successful experience in sports, hospitality or entertainment is preferred 

• High proficiency in building and maintaining positive relationships 

• Ability to communicate effectively with a diverse population, including strong verbal communication skills 

• Ability to establish priorities and manage time effectively 

• Creatively find solutions to individual challenges and problems 

• Ability to work independently, take initiative and willingness to learn 

• Must maintain a professional appearance and demeanor at all times 

• Proficient with Microsoft Office Suite, including Power Point, Word, Excel 

• Proficiency with Salesforce and Archtics software preferred 

• Sports and entertainment industry experience is preferred 

• Ability to work a flexible schedule including evenings, weekends and holidays