What You’ll Be Doing/Responsibilities
Leadership: Setting Goals and Modeling Teamwork
- Set clear goals for Robot Services teams aligned with organizational objectives.
- Develop organizational capabilities for continuous service functionality improvement.
- Model effective teamwork and communication across teams and departments.
- Communicate clearly, concisely, and accurately for effective on-site operations.
- Communicating with clients to ensure their needs are understood and addressed
- Area Managers will be expected to adapt and change with the role as the company sees fit.
Planning and Execution: Driving Operational Excellence
- Develop and implement site-specific plans aligned with regional and organizational Robot Services initiatives.
- Meticulously manage day-to-day operations for seamless functioning of the robot services team.
- Manage shift schedules, time-off requests, and holidays for full coverage.
- Measure and report on key performance indicators to evaluate team performance.
- Follow up on plan execution to foster a culture of accountability.
- Strategically oversee and enhance monthly recurring revenue and gross margin performance across multiple sites.
Business Requirements: Functional Expertise
- Utilize functional expertise to handle operational requirements for designated hospitals.
- Collaborate with Growth colleagues to assess and report on fleet utilization.
- Identify opportunities for fleet expansion and additional use cases based on business needs.
- Work cross functionally and effectively with other teams within a shared incentive structure
- Area Managers will be the liaison between the hospital and Diligent and will be expected to curate and present business slide decks to key internal/external stakeholders.
- Expertise in handling any client complaints, working to find solutions to any client issues and managing other departments to foster a positive client-company relationship.
Partner Development & Team Building: Coaching and Feedback
- Onboard, train, and evaluate team members for skill development and retention.
- Foster a positive work environment and pride in organizational success.
- Organize quarterly team-building activities to strengthen cohesion.
- Build strong relationships with Diligent’s clients and key stakeholders.
Preferred qualifications:
- Applicable operations experience.
- Experience managing multiple sites/teams.
- Retail or healthcare experience (e.g., retail store management, clinical operations, clinical research, healthcare project management).
- Customer service industry experience.
- Experience with account and/or project management.
- Supervisory/Team Lead/Management experience.
What You’ll Need: To succeed in this role, you must demonstrate
- Effective Communication: Both for onsite stakeholder discussions and team members.
- Delegation: Properly assigning tasks to reliable team members.
- Organization: Being well-informed on everything that is going on.
- Dependability: Ensuring no action item falls through the cracks.
- Admirable Work Ethic: Willingness to be available, even on nights and weekends.
- Conflict-Resolution Skills: Handling team conflict with a positive, customer service-oriented attitude.
- Integrity: Instilling trust in your team and ensuring they trust you.
- Decisiveness: Making decisions independently when necessary.
- High-Touch Customer Service: Being a relationship management through-line.
- Creativity: Problem-solving with an ability to think outside the box for client needs.
- Time Management: Ensuring projects are completed on schedule.
Benefits:
- Experience working with some of the leading experts in robotics
- Potential to radically change the future of healthcare
- Insurance including medical, dental, and vision
- 401K
- Paid Time Off
This position offers a unique opportunity to contribute to the growth of a cutting-edge robotics company, impacting healthcare operations across diverse hospital sites. If you are a strategic leader with a passion for operational excellence, we invite you to apply for this challenging and rewarding role.
