Responsibilities:
- Manage a growing team of Patient Success Specialists and assist with the day-to-day
operations of the Patient Success team to ensure operational excellence and adherence to
SLAs.
- Review and analyze team and individual Specialists’ performance data to meet and exceed
structured performance targets across the team. - Collaborate with cross functional stakeholders on the implementation of company and
department initiatives to drive operational improvements & productivity gains to support
business and linear team growth.
- Manage the queue, backlogs and workflows of the Patient Success team and make tradeoffs
to optimize performance. - Leverage customer insights and expertise to identify workflow and process improvements to
optimize the overall customer experience. - Leverage your business expertise and use discretion to resolve complex and ambiguous
escalations from Patient Success team. - Foster a collaborative, cohesive, and enjoyable team dynamic.
Requirements:
- Bachelor’s Degree in Communication, Business Administration or equivalent degree/experience.
- 3+ years of leadership experience in a fast paced environment.
- 2+ years of customer service, healthcare, pharmacy or other relevant experience.
- Strong leadership; ability to provide critical and on-time feedback and coaching to team
members and business partners. - Ability to leverage data to make crucial decisions independently.
- Strong problem solving skills, especially when working with ambiguous information.
- Attention to detail with a knack for precision and organization
- Confident, patient, respectful, and a clear communicator
- Onsite role in Pittsburgh
Why Join Us:
It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population. At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year. Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers.
We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
