company-img

Service Advisor
White River Toyota

   Location: White River Junction Vermont

  Time: 2 weeks ago

 

Key Responsibilities

  •  
    • Greet customers coming into the service department and determine the nature of customers requests.
    • Explain company policies, procedures, products, services, etc.
    • Answer a variety of questions related to car repairs and servicing.
    • Explain labor and parts estimates; investigate customer concerns.
    • Track progress on customers vehicles, and keep customers apprised.
    • Follow up with customers after work is done to ensure satisfaction.
    • Use of ADP/CDK software, Tis, Service Edge, Dealer Daily and iPad to complete tasks.
    • Prepare repair orders and customer bill, ensuring that final charges correlate to quotes.
    • Perform a variety of tasks associated with processing warranty claims.
    • Maintain all required logs and records of service department activities.

Qualifications

    • Must possess a high school diploma (or equivalent).
    • Valid drivers license and acceptable driving record.
    • Fundamental computer and administrative/clerical skills.
    • Excellent customer relations skills, including basic sales skills.
    • General technical knowledge related to vehicle maintenance and repair is prefered.
    • Ability to work with little supervision and the drive to succeed in a fast-paced, high-volume environment; experience in the automotive industry is preferred.

As a Member of the White River Team You'll Enjoy:

    • Medical, dental, and vision insurance;
    • Immediate accrual of paid time off;
    • Childcare reimbursement;
    • Substantial vehicle/service discounts;
    • Annual incentives & opportunities for advancement;
    • Employer paid life insurance; 401(k) with company contributions; 
    • Wellness offerings, including a free gym membership;
    • Company events, community involvement, free coffee, and more!