Health Insurance Specialist

Core Responsibilities:

• Learn the ins and outs of Medicare and use knowledge to assist patients with navigating insurance issues

• Serve as internal resource in the clinic on insurance questions for physicians and staff

• Assist patients in navigating the healthcare system, help patients resolve medical bills inside and outside of Oak Street Health (advocate for the patient)

• Build and maintain trusting relationships with Oak Street Health patients in an effort to properly advise them in their healthcare coverage

• Manage welcome visits and orientation processes for new Oak Street Health patients

• Assist patients with applying for public benefits, such as Public Aid, free phones, and Extra Help for prescription drugs

• Support the clinic management team on operational activities, as needed, including scheduling and billing

• Provide exceptional customer service to create an unmatched patient experience

• Foster patient engagement through the design and execution of events, including center tours

• Other duties as assigned

What are we looking for?

We're looking for motivated individuals with:

• A problem-solving orientation and a flexible and positive attitude

• An eagerness to help us build and refine our operating model

• Sales background preferred, but not required

• Experience with and a supportive attitude toward our patient population of older adults

• Familiarity with relevant patient population

• Community health experience preferred

• Proficient PC skills

• Bachelor's degree preferred, or equivalent education and work experience

• Fluency in Spanish, Polish, Russian, or other languages commonly spoken by people in the communities we serve preferred, where necessary

• US work authorization

• Someone who embodies being 'Oaky'
   

What does being 'Oaky' look like?

• Radiating positive energy

• Assuming good intentions

• Creating an unmatched patient experience

• Driving clinical excellence

• Taking ownership and delivering results

• Being scrappy

Why Oak Street?

Oak Street Health offers our coworkers the opportunity to be at the forefront of a revolution in healthcare, as well as:

• Collaborative and energetic culture

• Fast-paced and innovative environment

• Competitive benefits including paid vacation and sick time, generous 401K match with immediate vesting, and health benefits

Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply to  

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