Systems Analyst Associate

RESPONSIBILITIES

• Troubleshoot and resolve system issues across teams and vendors.

   

• Respond and resolve Helpdesk tickets

   

• Troubleshoot and resolve system and software defects

   

• Triage, escalate and eventually manage site outages

   

• Research, estimate and build solutions / automations to achieve operational efficiencies

   

• Resolve HEAT tickets or suggest a work around till the issue gets resolved

   

• Escalate tickets to respective teams to get them resolved

   

• Publish banners (marketing/ informational) on production

   

• Make Configurational changes on Production and Test environment

   

• Punch-out set ups for different procurement systems

   

• Document and maintain different resolution methods for new issues

   

QUALIFICATIONS

Education

• Bachelor’s Degree in IT related field or business.

Skills/Experience

• A passion for designing, developing and troubleshooting Java based web applications.
• A hunger for learning about DevOps, transforming how Medline delivers IT solutions.
• Must be highly motivated and dependable with excellent communication and collaboration skills
• Bachelor’s Degree in Computer Science or a related field
• Familiarity with ATG, BCC, Checking logs
• Create and deploy projects on BCC
• Familiarity with Java, HTML, JavaScript, SQL, RQL, SAP, XI, AppDynamics, Splunk
• Should be a team player with excellent logical thinking while resolving issues
• Ability to handle critical production issues and perform under stress
• The candidate should possess good communication skills