Help Desk Representative (Contract)

Description

At Lifetouch (part of the Shutterfly family of brands), we believe there is extraordinary power in the self-expression. Built on the tradition of “Picture Day”, Lifetouch has captured the unique personalities of children and families for more than 85 years.

• Provide troubleshooting over the phone with Lifetouch internal field customers for Lifetouch camera and computer systems.
• Repair, trouble-shoot, assemble, test, modify, analyze, and maintain Lifetouch equipment such as camera equipment, computer systems, cables, and lighting equipment as well as other miscellaneous equipment supported by Field Technical Services department.
• Help write process sheets for repairs, and for each assembly, or have any assembly notes necessary added to the blueprint.
• Recognize any problem an assembler or repair person may have during the assembly or repair process and eliminate the problem using fixtures or whatever means necessary to correct the problem.
• Work with Lead to insure proper use of repair processes and fixtures.
• Work with and make suggestions to Leads/Supervisors that may create higher quality and more functional assemblies and repairs.
• May travel to other Lifetouch facilities for equipment installation, repair or training (<; 5% of the time)

• Minimum of 2 years electronic schooling or equivalent
• Basic Computer skills, such as knowledge of Windows XP, 7, 10
• Working knowledge of Microsoft Office and Office 365 (Word, Excel, Teams, Sharepoint, etc.)
• Good communication skills, both written and verbal
• Good customer service skills
• Ability to work in a deadline driven environment
• Ability to work unusual hours at short notice, including overtime
• Ability to lift up to 35 lbs.

• Basic networking skills 
• Experience with Database management
• Knowledge or experience with continuous improvement initiatives like LEAN manufacturing 

Supporting a diverse and inclusive workforce is important to Shutterfly not only because it directly reflects our value of Embracing our Differences, but also because it’s the right thing to do for our business and for our people. Learn more about our commitment to Diversity, Equity and Inclusion at Shutterfly DE&I.

This position will accept applications on an ongoing basis until filled.

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