AD OPERATIONS QA SPECIALIST

Job Summary:

The Client Success and Operations team at The Washington Post is the central hub of expertise for the successful planning, management, and delivery of all digital and print advertising. This team supports all client campaigns to deliver best in class service and drive performance around digital and print executions. This department of interconnected teams perform specialized tasks across different systems and functions in support of campaign execution and order fulfillment.

The Advertising Operations & QA Specialist plays a crucial role in ensuring the seamless deployment and optimal performance of custom advertisements across digital platforms for The Washington Post. This position is vital in upholding the organization's commitment to delivering high-quality content and engaging experiences to its audience while meeting the diverse needs of advertisers. By collaborating with various stakeholders, the Specialist plays a key role in the successful execution of advertising campaigns, thereby supporting the financial sustainability and continued growth of The Washington Post. The Advertising Operations & QA Specialists reports to the Director, Advertising Operations..

Motivations:

• You enjoy building custom creatives for diverse digital platforms, fostering creativity and innovation in ad design.
• You embrace the challenge of troubleshooting and resolving issues, showcasing problem-solving skills to ensure smooth ad delivery and optimal campaign performance.
• You are comfortable in a collaborative environment, working closely with cross functional teams to achieve common goals.
• You are excited about continuous learning and skill development.
• You recognize the importance of delivering error-free and engaging advertisements.
• You thrive in a dynamic, fast-paced environment where each day brings new challenges and opportunities for growth.

Responsibilities:

• Custom Creative Development:
  • Build custom creatives for deployment across various digital platforms, including desktop, mobile, video, email, and podcasts.
  • Collaborate closely with Campaign Managers to understand specific requirements and ensure creative alignment with campaign objectives.
  • Hand off completed builds to Campaign Managers for trafficking.
• Quality Assurance (QA) Testing and Issue Resolution:
  • Conduct rigorous QA checks on technical work related to product innovations, publisher initiatives, custom projects, and internal creative builds to ensure they adhere to established quality and performance standards.
  • Identify and address any issues or discrepancies, guaranteeing error-free and high-quality final outputs
  • Partner with Campaign Managers to proactively identify and troubleshoot campaign-related issues, including errors and creative/tag issues that may impact campaign performance for custom builds
  • Partner with ad engineering as an end user of the Ad Builder, contributing to the QA process for new ad products before release.
• Documentation and Reporting:
  • Maintain detailed documentation of ad creative builds, technical issues, and resolutions.
  • Provide regular reports on QA findings and issue resolutions to relevant stakeholders.

Requirements:

• 3-5 years of digital and/or print advertising experience
• Proven experience in advertising operations
• Expert knowledge of ad serving platforms like Google Ad Manager
• Strong critical thinking.
• Service-oriented, results-driven and exhibits a strong sense of ownership.
• Excellent communication and collaboration skills to work effectively with cross-functional teams.
• Proactive problem-solving approach with the ability to troubleshoot and resolve technical issues.
• Detail-oriented and organized with the ability to multitask and prioritize effectively.
• Knowledge of Jira, Asana, or similar project management/ticketing systems

Wherever you are in your life or career, The Washington Post offers comprehensive and inclusive benefits for every step of your journey:

• Competitive medical, dental and vision coverage

• Company-paid pension and 401(k) match

• Three weeks of vacation and up to three weeks of paid sick leave

• Nine paid holidays and two personal days

• 20 weeks paid parental leave for any new parent

• Robust mental health resources

• Backup care and caregiver concierge services

• Gender affirming services

• Pet insurance

• Free Post digital subscription

• Leadership and career development programs

Benefits may vary based on the job, full-time or part-time schedule, location, and collectively bargained status.

The Washington Post includes salary ranges for certain positions to comply with local pay transparency laws. The salary range for this position is:

The actual salary within this range will depend on individual skills, experience, and qualifications as they relate to specific job requirements. This position may be eligible for a bonus or incentive program, and a member of the Talent Acquisition team will discuss bonus payment terms and conditions during the interview process.

The Post strives to provide its readers with high-quality, trustworthy news and information while constantly innovating. That mission is best served by a diverse, multi-generational workforce with varied life experiences and perspectives. All cultures and backgrounds are welcomed. 

The innovation doesn’t end in the Newsroom – dozens of teams power The Washington Post.  We are now hiring the next innovator – how will you Impact Tomorrow?

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