Key Duties
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Provides an inviting and comfortable lounge environment, establishing a personal connection with each guest.
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Supervised to deliver responses and resolutions to customer inquiries, assist guests with necessary travel arrangements (e.g., seat assignments, check-in service, reservations), and prioritize members' needs and requests in a tight time frame.
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Prepares and serves meals and beverages, including alcohol.
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Follows established procedures to maintain the cleanliness of the lounge.
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Promotes Alaska Airlines products and services (e.g., membership, day pass, etc.).
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Identifies creative solutions to handle unhappy or mishandled passengers.
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Processes new lounge member enrollments and renewals.
Additional Details
Our tattoo policy for this role is the following: No visible tattoos on face, front of neck, or chest. One tattoo the size of a quarter or smaller allowed per hand. Tattoos in other areas cannot be larger than a credit card or offensive. Employees can have one tattoo per arm/leg/foot/back of neck/behind each ear. Tattoos on the back of neck and behind the ears are only permitted if they’re not visible when looking directly at a person. Tattoos may only be covered with a uniform piece or approved jewelry/watch (covering with makeup is not allowed).
Job-Specific Experience, Education & Skills
Required
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1 year of experience in guest service, or related area.
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Motivated to achieve excellent guest service.
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Ability to project a professional image and be approachable with strong social skills.
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Articulate and able to effectively communicate with confidence.
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Able to multi-task while working under pressure.
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Able to make quick, sound decisions in a challenging and varied work environment.
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Willingness to serve alcohol.
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Ability to stand for long periods of time.
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Ability to bend, squat, stoop, reach and grasp.
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Ability to lift up to 50 pounds.
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Typing speed of at least 25 WPM.
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Must be able to obtain State Food Handlers Certification and Alcohol Seller/Server Certification.
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Ability to communicate in English.
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High school diploma or equivalent.
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Minimum age of 21.
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Must be authorized to work in the U.S.
Preferred
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Strong marketing, sales, management, or customer service experience.
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Computer experience, including familiarity with Image and Solar.
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Airline industry experience.
Airport SIDA Badge Requirements
Important update for non-crew employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the document for a comprehensive overview.
Job-Specific Leadership Expectations
Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.
Starting Rate
USD $19.67/Hr.
Total Rewards
Alaska Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.
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Free stand-by travel privileges on Alaska Airlines & Horizon Air
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Comprehensive well-being programs including medical, dental and vision benefits
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Generous 401k match program
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Quarterly and annual bonus plans
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Generous holiday and paid time off
For more information about Alaska/Horizon Total Rewards please visit our career site and view benefits.
FLSA Status Non-Exempt
Employment Type Full-Time
Regular/Temporary Regular
Requisition Type Frontline
Apply by 7:00 PM Pacific Time on 4/22/2024
Location Anchorage
Equal Employment Opportunity We are proud to be an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer that is committed to diversity, equity, and inclusion. We take affirmative action to ensure equal opportunity for all qualified applicants and employees and do not discriminate based upon race, color, religion, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disability status, genetic information (including family medical history), political views or activity, or other legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We may use your information to maintain the safety and security of Alaska Airlines and Horizon Air, its employees, and others as required or permitted by law. People of color, women, LGBTQIA+, immigrants, veterans, and persons with disabilities are encouraged to apply.
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Job Locations USA-AK-Anchorage
Requisition ID 2024-12197
Category Airports & Warehouse
Workplace Type Onsite
Apply by 7:00 PM Pacific Time on 4/22/2024
Employment Type Full-Time
FLSA Status Non-Exempt
Regular/Temporary Regular
Requisition ID 2024-12197
Equal Employment Opportunity We are proud to be an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer that is committed to diversity, equity, and inclusion. We take affirmative action to ensure equal opportunity for all qualified applicants and employees and do not discriminate based upon race, color, religion, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disability status, genetic information (including family medical history), political views or activity, or other legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We may use your information to maintain the safety and security of Alaska Airlines and Horizon Air, its employees, and others as required or permitted by law. If you’d like to view a copy of our affirmative action plans, please fill out an AAP Inspection Request Form. People of color, women, LGBTQIA+, immigrants, veterans, and persons with disabilities are encouraged to apply.
