Your contribution may include:
- Develop sales strategies and a comprehensive understanding of customers’ business models.
- Identify customer challenges; develop and implement solutions to create opportunities.
- Make sales calls and presentations to customers of all sizes.
- Manage business relationships and entertain customers.
- Monitor the Company’s industry competitors, new products, and market conditions to understand a customer's specific needs.
- Conduct calls and face-to-face meetings with customers.
- Aggressively pursue customers using networking, social media, customer referrals, etc.
- Obtain and develop new accounts utilizing Company techniques and methods.
- Maintain and grow expertise of ArcBest service offerings.
- Collaborate with customers, front-line management, and various ArcBest departments.
- Negotiate service requirements and prices; establish service packages.
- Create service solutions for customers’ unique business problems, and initiate pricing.
- Assist in collection process and cargo claim prevention, as needed.
- Maintain accurate territory account information in ArcBest database.
- Complete monthly sales audit reports and expense reports, as company guidelines require.
- Complete itinerary and call report as required by Company guidelines and IRS regulations.
- Conduct and receive phone calls and emails to identify opportunities, solve problems, build relationships, secure profitable business, and increase market share.
- Exhibit excellent customer service.
- Maintain a positive, customer-focused attitude in a highly intense environment.
- Interact with all employees and customers in a professional and courteous manner.
- Work in a team setting to accomplish goals.
- Other duties and projects, as assigned.
As a Account Manager, you will be a member of the ArcBest Sales team. Your hours will be Monday through Friday, 8:00am to 5:00pm, with irregular hours that may occur depending on workload.
Ready to apply? Before doing so, please make sure you meet the minimum requirements:
Education: Bachelor's Degree, preferred or relevant experience will be considered.
Experience: Transportation industry and related sales experience, preferred.
Computer Skills: Proficient in Microsoft Office Suite.
Additional Requirements: Knowledge of business solutions, competitors, and decision makers, preferred. Knowledge of ArcBest company policies, services, computer systems and services capabilities, preferred.
Certifications: Current and legal driver’s license to operate motor vehicle.
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to or call us at (479) 785-8717. An Equal Opportunity Employer including Vet/Disability.
