PRE HEARING CASE MANAGER
1-800 Communications, Inc.

   Location: Minneapolis Minnesota

  Time: 1 month ago

 

 
What you will be doing:
 
·         Providing accurate information for incoming customer/client callers regarding disability claim status.
·         Make outbound calls to obtain required information from clients pertaining to their cases/hearings.
·         Efficiently access various disability processing systems and related applications to research and resolve inquiries and issues.
·         Effectively navigate multiple computer windows to access several systems in a proficient manner.
·         Handling all callers with efficiency, courtesy and respect.
·         Meet daily metric goals and monthly audits.
 
What we’re looking for:
 
Education and Experience:
 
·         Two (2) years high-volume call center experience
·         Two (2) years Customer Service/Sales experience preferred.
 
Qualities:
 
·         Ability to retain information and learn new systems quickly.
·         Commitment to strong attendance.
·         Strong computer knowledge and excellent typing skills at least 50WPM.
·         Be able to deal with high call volume while deescalating scenarios through conflict resolution skills set.
  • Must have sharp attention to detail and ability to perform with high degree of accuracy.
  • Strong analytical skills to review documents and reach sound decisions.
  • Ability to meet multiple performance targets at or above benchmark levels; including, but not limited to accuracy, call quality, timeliness, and productivity.
What we offer: 
  • Competitive pay. In office Pre Hearing Case Managers will start at $18/hr and will have the opportunity to get up to $21/hr within their first six months. 
  • Medical, Dental and Vision insurance.
  • PTO and paid holidays! 
  • Cafeteria onsite and a subsidized lunch program.
  • Opportunities to grow within the company! 
 

 About Internet Brands:

Headquartered in El Segundo, Calif., Internet Brands® is a fully integrated online media and software services organization focused on four high-value vertical categories: Health, Automotive, Legal, and Home/Travel. The company's award-winning consumer websites lead their categories and serve more than 250 million monthly visitors, while a full range of web presence offerings has established deep, long-term relationships with SMB and enterprise clients. Internet Brands' powerful, proprietary operating platform provides the flexibility and scalability to fuel the company's continued growth. Internet Brands is a portfolio company of KKR and Temasek. For more information, please visit . 

Internet Brands and its wholly-owned affiliates are an equal opportunity employer. 



 

 

 

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