Manager, Shift- Guest Services

This position plays a crucial role in overseeing and making key operational decisions during their assigned shift at the station. They are responsible for ensuring safety, operational excellence, and an exceptional guest experience. This role supports the FLL airport operations and works both morning and night shifts, including weekends. They serve as the main point of contact for various entities such as FLL Airport, Customs and Border Protection, and Spirit OCC.

Overall, the Shift Manager is responsible for the smooth operation of the station during their assigned shift, with a focus on safety, operational excellence, and guest experience.

• Overseeing work areas: Supports their respective work area. They provide oversight and guidance to front-line guest services, ensuring that tasks are performed efficiently and in line with operational standards.
• Leading and supervising teams:  Leads and supervises both the supervisory team members and front-line guest services. They provide guidance, support, and direction to ensure a productive and cohesive team environment.
• Making operational decisions: Responsible for making key operational decisions during their shift. This includes tasks such as gate assignments, gate changes, and holding flights for connecting or delayed customers.
• Ensuring safety and reliability: Plays a crucial role in ensuring the safety and reliability of operations. They are accountable for planning and managing resources, including people and equipment, to different areas of the operation.
• Managing irregular operations: The Shift Manager is accountable for the management of irregular operations, such as flight delays, cancellations, and diversions. They ensure compliance with all company and regulatory requirements, including those set by the FAA, DOT, ADA, TSA, and CBP.
• Planning for upcoming shifts: The Shift Manager is responsible for planning and preparing for the upcoming shift and the following day. Actively participates in the creation of employee work schedule bids. They need to anticipate any potential challenges or issues and ensure that appropriate measures are in place to address them.
• Acting as an escalation point: Serves as an escalation point for operational decisions. They handle any issues or challenges that arise and make decisions to resolve them effectively. Responding to and directing team members during emergency situations. They ensure that appropriate actions are taken to address the emergency and maintain the safety and security of all personnel and guests.
• Coordinating with stakeholders: Acts as the key point of contact for entities such as FLL Airport, Customs and Border Protection, and Spirit OCC. They coordinate with these stakeholders to ensure smooth operations and compliance with all company and regulatory standards, policies, and procedures.
• Managing business partners: The Shift Manager is responsible for overseeing several business partners contracted by Spirit Airlines for tasks such as wheelchair guest assistance, aircraft cleaning, and aircraft fueling. They ensure that these partners deliver services in accordance with company standards.
• Supporting FLL training initiatives: The Shift Manager provides support for FLL training initiatives, whether it is related to new hire training or ongoing employee training. They ensure that team members receive the necessary training to perform their duties effectively and in compliance with company standards.
• Participating in recruiting efforts: The Shift Manager may be involved in the recruitment process for new team members. They may assist in reviewing resumes, conducting interviews, and making hiring decisions.
• May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate (e.g., emergencies change in workload, rush jobs or technical developments).

• Bachelor's degree preferred.
• 3-5 years' of experience; In-depth knowledge of airport operations required.
• 10% travel is required.
• Excellent communication skills.
• Work under pressure while still maintaining near 100% accuracy.
• Proficient in Microsoft Office programs.
• Ability to work independently on multiple assignments.
• Highly approachable professional demeanor.
• Frequently stands, walks, sits, and uses eye/hand coordination, color definition.
• Problem Solving: Uses logic, data, and accurate analysis to solve difficult problems and provide efficient, cost-effective solutions.  Eliminates roadblocks and establishes contingency plans.
• Leading Diverse Work-groups: Establishes and maintains effective relationships with business partners and internal customers.  Knows how to accomplish tasks through formal channels and informal networks.
• Managing Processes: Is dedicated to providing the highest quality results at the lowest total cost. Can design effective processes, procedures and practices that eliminate complexity and streamline execution.
• Exert up to 50 lbs. of force occasionally, and/or up to 20 lbs. of force frequently, and/or up to 10 lbs. of force constantly to move objects.

We offer a competitive salary and comprehensive benefits to our team members including medical, dental, STD, LTD, life insurance, 401(k), paid time off, travel benefits and much more. We strive to maintain a professional, yet friendly environment and promote professional and career development for our team members.

At Spirit, our mission is to deliver the best value in the sky and be the most successful airline on Earth! We are leaders in providing customizable travel options and make it possible for our Guests to venture further and discover more than ever before by serving destinations throughout the U.S., Latin America, and the Caribbean! Imagine making your mark on an organization introducing 100’s of new aircraft that will double our fleet!  

• Fly With A Winner: We are proud to be recognized by LinkedIn as a Top Company in the Travel & Hospitality industry. Our constant growth and improvement mean boundless career opportunities. Team Members develop their careers rapidly while building key skills that drive long-term success.
• The Giving Spirit: We are committed to inspiring positive change in the cities where we work and live.  That starts with giving back through Corporate Social Responsibility and The Spirit Airlines Charitable Foundation.
• Be Yourself: We want Team Members to feel empowered to bring their whole self to work and contribute to our success – that’s why we’re committed to building progress in the areas of Diversity, Equity, Inclusion and Belonging. Our Spirit Family is strong, not despite our differences, but because of them.
• Travel The World: We offer competitive base salaries with robust health & welfare benefits, including travel & flight benefits for you and your family.

Spirit Airlines is an Equal Employment Opportunity employer.  All aspects of employment are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or any other category protected by federal, state, or local law.