ESCROW MANAGER

• Ensure performance standards and closings dates are met.
• Create a customer focused culture in a positive working environment.
• Resolve escalated issues that can cause closing delays.
• Obtaining all payoffs, taxes, and HOA dues. Prorating amounts correctly and collaborating with the title department to resolve title issues.
• Preparing CD, Settlement Statements, and other closing documents.
• Address inquiries from transaction participants in a timely manner.
• Confirm closing dates, locations, and schedule signings.
• Balancing and disbursing funds accurately and timely.
• Perform other duties as needed or assigned.

• Excellent at managing multiple priorities to help teams actively progress on their deliverables.
• Thorough knowledge of the use of technology and are not afraid to work in a primarily paperless environment.
• Possess exceptional communication skills (verbal & written) with both internal and external customers.
• Proven ability to develop positive relationships.
• Ability to resolve escalated closing issues quickly and meet deadlines.
• Able to calculate discounts, prorations, and commission splits accurately.
• Exemplary organizational skills.
• Detail oriented and precision focused.
• Ability to drive results and work in an outcome driven environment.

• Bachelor’s degree or equivalent combination of education and experience is required.
• 3-5 years’ experience in handling closings, preferably in a builder environment.
• A minimum of 5 years' experience managing a team.
• Must have active notary and licensed, if required by state.
• Experience in managing closing workflows and processes that quickly move a file to closing.
• Familiarity with various title policy forms and typical endorsements required and knowledge of builder residential purchase/resale transactions from receipt of contract through final disbursement and any post-closing items.
• Experienced in monitoring a closing pipeline of residential homebuilder purchase and resale transactions to ensure Close of Escrow dates are met.
• Clarify direction for team members by addressing obstacles hindering their ability in meeting deadlines.

Share