Prospect Heights Front Desk Coordinator

This means you:

• Are dedicated to helping people 
• Are a team player
• Have an entrepreneurial and positive spirit
• Value honesty and integrity in the workplace
• Always seek to improve personal performance
• Are professional
• Know how to market and bring existing and new clients coming back

Responsibilities include (but are not limited to):

Care for clients:

• Create a safe space for clients to navigate through our modern experience
• Guide clients through check-in and retail check-out
• Provide a friendly, compassionate environment, ensuring that each client receives an extraordinary, memorable experience as they navigate through the space and our retail assortment
• Provide clients with product knowledge and at-home routine suggestions
• Email/text clients to assist in appointment booking/rebooking, follow up, and offering to answer any last-minute questions

Care for our team:

• Provide feedback to management on progress and challenges, paired with suggestions 
• Collaborate with estheticians on opportunities to improve the experience to better support and inform clients
• Assist Management in daily studio tasks and projects
• Maintain front of studio retail inventory & operating supplies on regular intervals
• Enhance and uphold standards, policies & procedures through various means of communication
• Assist with social media on an as-needed basis
• Participate in events onsite/offsite

REQUIREMENTS:

• 1+ years of hospitality experience (i.e. restaurant, retail, hotel, salon/spa, etc.) with a proven track record of superior customer service
• Must love hospitality and interacting with customers
• Strong understanding of retail operations, policies and procedures
• Must have the ability to prioritize and multi-task within a fast-paced environment
• Must be a forward-thinking problem solver with a strong work ethic who has compassion for employees and clients
• Passion for beauty, skincare, learning and trying new things every day!
• Must have the flexibility to work a non-traditional schedule - must have weekend, holiday, and some early morning/midday/late evening weekday availability