Required:
- High school diploma or equivalent.
- Must register with the Nationwide Mortgage Licensing System and Registration (NMLS) to comply with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act).
- Experience with Microsoft Products including Word, Excel, Outlook, and Internet Explorer.
- Experience in customer service, sales, and/or as a telephone representative in a call center environment.
- Ability to demonstrate a working knowledge of critical CEFCU systems and screens within the 10-week training period including, Automated Loan Processing System (ALPS), Consumer Loan Origination System (CLOS), VSA, COL MIF, MAF, CTI, etc.
- Ability to type 35 wpm minimum with accuracy.
- Ability to work in a structured, fast paced and continuously changing environment.
Preferred:
- A proven track record of having strong sales abilities. Must be able to identify selling opportunities and be able to work through the steps of closing the sale. Must have a thorough knowledge of the Creating Member Loyalty program and be effective in administering those techniques and be able to put that knowledge into practice.
- Thorough knowledge and understanding of CEFCU mainframe systems and screens.
- Thorough knowledge and understanding of CEFCU products and services, including Consumer Loan Origination System (CLOS), loan documentation, title procedures, and loan policies and procedures.
- Experience in consumer lending.
- Knowledge of CEFCU loan policies and procedures.
- Applicable college education and/or commensurate experience.
- Bilingual
It is CEFCU’s policy and intent to provide equal opportunity to all persons without regard to race, color, religion, political affiliation, sex/gender (including gender expression/identity, pregnancy, childbirth and related medical conditions), marital status, registered domestic partner status, sexual orientation, age, ancestry, national origin, veteran status, disability, medical condition, genetic characteristics, and/or any other basis protected by law. This policy covers all facets of employment including, but not limited to: recruitment, selection, placement, promotions, transfers, demotions, terminations, training, and compensation.
