ESCROW ASSISTANT/RECEPTIONIST

ESSENTIAL FUNCTIONS:

• Greets customers in a courteous manner and offers refreshments as needed.

• Immediately notifies closers/assistants when customers arrive for closing.

• Answers phone in a timely, courteous manner. Directs calls to appropriate person, giving caller a choice of holding or voicemail if person requested is on phone or unavailable.

• Signs for courier deliveries and notifies closers/assistants promptly.

• Distributes calendar for closing schedule, when applicable.

• Verify tax certificates are complete and accurate.

• Verifies legal description matches the description in commitment and on mortgage inspection certificate or survey.

• Obtains payoffs and any invoices that will appear on settlement statement.

• Assists closer in preparing settlement statement.

• Requests permission from lender for authorization to fund; receipts in monies; balances file; disburses funds; and sends out payoffs.

• File all documents to be recorded in appropriate counties and/or state. Places file in audit order and prepares file for scanning and post-closing.

ESSENTIAL FUNCIONS CONTINUED:

• Keeps reception area/conference rooms clean and stocked with supplies for closings.

• Ability to work Scheduled office hours.

• Follow Corporate Human Resource Policies and company procedures.

• Ability to work from 8:00 a.m. to 4:45 p.m. Monday through Friday.

• Regular consistent attendance is required, that could include attendance at after hour Company events.

• Ability to work overtime as requested and approved by supervisor.

• Must be personable, positive and a professional representative of the Company.

• Ability to foster, develop and maintain professional and collaborative working relationships. Must be able to get along with others, i.e., peers, supervisors, outside customers, and vendors.

• Ability to interact effectively and professionally with all levels of management, employees and customers by email, phone and in person.

• Ability to work well with others and excellent customer relation skills required.

• Perform other duties as assigned by supervisor.

• Ability to accept supervision.

KNOWLEDGE/SKILLS/EXPERIENCE REQUIRED:

• Ability to perform under pressure and be flexible with disruptions throughout the workday.

• Ability to work with confidential information.

• Excellent verbal and written communication skills.

• Excellent interpersonal and customer service skills.

• Ability to prioritize and handle multiple projects.

• Strong attention to detail and organizational skills.

• Proficient in Microsoft Office Suite and Outlook.

PHYSICAL/MENTAL DEMANDS:

• Ability to perform under pressure and be flexible with disruptions throughout the workday.

• Must be able to work approved and requested overtime, by supervisor.

• Repetitive and continual typing motion is required.

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We offer a competitive salary, and an excellent benefit package including health, life, and disability insurance; paid time off; and retirement plans